Urgent Search: Process Associate Service Desk

4 weeks ago


Hyderabad, Telangana, India Genpact Full time
Job Description

Inviting applications for the role of Process Associate - Service Desk

Responsibilities

24x7 Level 1 IT Service Desk support through Phone, Chat, Email, Voicemail & Web (Self-service)

Provide Incident, query and service request management and monitoring (incl. escalation)

Initial remote desktop support, user access management, password reset, Windows and OS support, etc.

Review and Maintain internal Service Desk Support/knowledge Base

Implement and Maintain self-service/self-help resources and services

Report on known outage and service impacts

Qualifications we seek in you

Minimum Qualifications / Skills

.Must have a technology and service desk background

.Graduate in any stream

.ITIL certification

.Multitaskingskills.

.Ability to pay attention to detail.

Preferred Qualifications/ Skills

.Good communication skills

.Familiar with ITIL framework.

.Beginning to intermediate knowledge of administration and troubleshooting of Microsoft Operating Systems viz. Windows 7, Windows 8 and Windows 10.

.Beginning to intermediate knowledge of installation and troubleshooting of the following software suites: Adobe, Microsoft Office and other productivity suites.

.Expertise in Active Directory administration, including creation of domain/exchange accounts.

.Excellent troubleshooting skills.

.Good interpersonal skills and attention to customer service.

.Ability to work effectively in a fast-paced environment.

.Ability to communicate effectively.

.Ability to effectively prioritize incidents and service requests.

.Ability to work in flexible hours based on business demands - and on-call support in off business hours and on weekends, as necessary.

.

.

.

.

.

.

  • Hyderabad, Telangana, India Genpact Full time

    Job DescriptionReady to build the future with AIAt Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work...


  • Hyderabad, Telangana, India Bell Techlogix Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Voice Support-IT Service Desk Associate (Level 1 Service Desk Associate)Job Description: As a Level 1 Service Desk Associate, you will play a crucial role in providing technical support and assistance to end-users. Your responsibilities will include:Incident Resolution: Responding to and resolving IT-related incidents and service requests...


  • Hyderabad, Telangana, India Genpact Full time ₹ 35,000 - ₹ 75,000 per year

    Technical Associate – Service Desk L1 & MIM-ITO Ready to build the future with AI? At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology...


  • Hyderabad, Telangana, India IntouchCX Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the JobThe Service Desk Manager (SDM) plays a critical role in the IntouchCX Global Service Desk team and will oversee the day-to-day activities of service-desk operations, ensuring users and business teams receive the support they require.The role is a combination of general management, service operations, and special projects. The Service Desk...


  • Hyderabad, Telangana, India Base8 Full time US$ 60,000 - US$ 1,00,000 per year

    Job Title: Service Desk Dispatcher - Night Shift JobLocation:Hyderabad (WFO), preferred candidate must be from HyderabadJob Type: Full-timeWho We Are:Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature...


  • Hyderabad, Telangana, India HTC Global Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About The RoleWe are seeking an Service Desk Analyst (L1 Desk) withminimum 2+ years of experience in an IT support/help desk environment.RequirementsExposure to a ticketing system for example ServiceNow and Remedy.Act as the first point of contact for users reporting IT issues or requesting services.Log, categorize and prioritize incidents and service...


  • Hyderabad, Telangana, India Milestone Technologies Full time

    Milestone Technologies is actively searching for a highly skilled Service Desk L1 Technician to contribute to the effective management of IT operations and application support As part of our IT team candidates must be technology enthusiasts with a commitment to delivering exceptional technical and non-technical support outstanding customer service and...


  • Hyderabad, Telangana, India Cognizant Full time

    Responsibilities Manage and resolve incidents efficiently to ensure minimal disruption to business operations Provide expert support for service desk operations ensuring timely and effective resolution of user issues Utilize Service Now platform to track manage and report incidents and service requests Implement and maintain Windows-based systems to ensure...


  • Hyderabad, Telangana, India Cognizant Full time

    ResponsibilitiesManage and resolve incidents efficiently to ensure minimal disruption to business operationsProvide expert support for service desk operations ensuring timely and effective resolution of user issuesUtilize Service Now platform to track manage and report incidents and service requestsImplement and maintain Windows-based systems to ensure...


  • Hyderabad, Telangana, India Prym Shared Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Introduction:Prym Shared Services (PSS) India Private Limited, located in Hyderabad, Telangana, is looking for an IT Service Desk Analyst to be a part of their growing team. PSS belongs to the Prym Group, based in Germany since 1530, and having locations throughout the world.Job Summary:Job Title IT Service Desk AnalystLocation HyderabadCountry IndiaWork...