Service Desk Specialist

4 days ago

Hyderabad, Telangana, India Cognizant Full time

Responsibilities

  • Manage and resolve incidents efficiently to ensure minimal disruption to business operations
  • Provide expert support for service desk operations ensuring timely and effective resolution of user issues
  • Utilize Service Now platform to track manage and report incidents and service requests
  • Implement and maintain Windows-based systems to ensure optimal performance and security
  • Oversee networking infrastructure to ensure reliable connectivity and data flow
  • Deliver remote desktop support to users ensuring seamless access to necessary resources
  • Collaborate with teams to enhance service delivery and optimize IT processes
  • Analyze incident trends to identify areas for improvement and implement proactive measures
  • Develop and maintain documentation for IT processes and procedures
  • Ensure compliance with industry standards and best practices in cards and payments domain
  • Provide training and guidance to users on IT systems and tools
  • Monitor system performance and implement necessary upgrades and patches
  • Support hybrid work model by ensuring secure and efficient remote access solutions.

Qualifications

  • Possess strong expertise in incident management and service desk operations
  • Demonstrate proficiency in Service Now platform for managing IT services
  • Have solid experience with Windows systems and networking infrastructure
  • Exhibit capability in remote desktop support and troubleshooting
  • Show understanding of cards and payments domain and its IT requirements
  • Display ability to work effectively in a hybrid work environment
  • Bring excellent communication skills for user support and team collaboration.

Required Skills

Service Desk, Good Communication Skills

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