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5 days ago
Job Title: IT Service Desk Professional
Key Responsibilities:- Deliver 24x7x365 IT support services to internal customers.
- Provide first-level technical assistance via various communication channels, including chat, phone, email, and remote assistance.
- Diagnose and troubleshoot hardware, software, network, and application-related issues.
- Manage user accounts, permissions, and access control.
Our ideal candidate will possess a strong understanding of IT systems and technologies, excellent communication skills, and the ability to work effectively in a team environment. We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.
Required Qualifications:
- Bachelor's Degree in Computer Science or related field.
- 3+ years of experience in IT support or help desk environments.
- Strong analytical and problem-solving skills, with the ability to work independently and collaboratively as part of a global IT support team.
- ITIL Foundation certification (preferred) and experience following ITIL best practices.
At CommScope, we believe that our employees are our greatest asset. We strive to create an inclusive and supportive work environment where all employees feel valued and empowered to contribute their best work.
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