Help Desk Professional

4 days ago

Hyderabad, Telangana, India beBeeIT Full time ₹ 9,00,000 - ₹ 12,00,000

We're seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will provide first-level technical support via chat, phone, email, and remote assistance for workstation hardware, software, mobile devices, network connectivity, and audio/video conferencing systems.

The ideal candidate will have experience in IT troubleshooting (hardware, software, networking, mobile devices), familiarity with Service Desk and ticketing systems, and strong communication skills, critical thinking, and customer-focused problem-solving.

Key Responsibilities:

  • Deliver 24x7x365 IT support, working in rotating shifts.
  • Diagnose and troubleshoot hardware, software, network, and application-related issues.
  • Manage user accounts, permissions, and access control.
  • Leverage best practices to ensure smooth incident and request management.
  • Utilize Service Desk tools for ticketing and resolution tracking.
  • Document service requests, applied fixes, and resolutions in the ticketing system.
  • Support critical incidents, automation initiatives, and process improvements.
  • Assist with onboarding new users, training, and knowledge management.
  • Participate in problem management, audits, reporting, and quality control efforts.

Requirements:

  • Bachelor's Degree: Preferably with 3+ years of experience in IT support or help desk environments.
  • Experience in IT troubleshooting (hardware, software, networking, mobile devices).
  • Familiarity with Service Desk and ticketing systems.
  • Strong communication skills, critical thinking, and customer-focused problem-solving.
  • Understanding of Windows OS, Active Directory, endpoint management, and workstation support tools.
  • ITIL Foundation certification (preferred) and experience following best practices.

About Us:

We are a forward-thinking organization that strives to create innovative solutions. Our employees work collaboratively to deliver exceptional results and make a meaningful impact. If you're passionate about technology and committed to excellence, we encourage you to apply.

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