
Small Deal Desk Services Advisor
2 weeks ago
- Act as a trusted advisor to Blue Yonder's account teams, collaborating closely to understand their business needs and support end-to-end commercial processing of SOWs and CRs for solutions valued under $100K.
- Collaborate cross-functionally with Services Sales, Services Pre-Sales, and Project Management to ensure alignment of scope, pricing, and deliverables.
- Support customer and prospect engagement for contract development and processing needs as requested by the field teams.
- Conduct regular check-ins with account teams and customers to ensure satisfaction with commercial documentation and uncover opportunities for additional services.
- Proactively identify, escalate, and help resolve customer issues related to commercial processing.
- Ensure Compliance: Verify all SOWs and CRs comply with internal policies, legal guidelines, and pricing governance before submission for approval or signature.
- Coordinate Approvals: Manage routing and tracking of commercial documents through the appropriate approval workflows.
- Document Management: Maintain accurate and organized records of all commercial documents, approvals, and communications for audit readiness and internal transparency.
- Support Forecasting & Reporting: Provide input to sales and services leadership on deal pipeline, volume, and trends based on processed documents and customer activity.
- Template and Tool Management: Assist in maintaining and improving templates, checklists, and tools used in commercial document creation and processing.
- Feedback Loop: Actively gather feedback from account teams and customers to identify pain points and propose process enhancements.
- Time-to-Contract Optimization: Work towards streamlining deal desk workflows to reduce turnaround times and improve efficiency and actively contribute to the ongoing improvement of deal desk processes, documentation standards, and best practices.
What we are looking for:
- Strong interpersonal skills with the ability to build effective working relationships across internal teams and with customers.
- Excellent written and verbal communication skills, with attention to clarity and professionalism.
- Demonstrated ability to understand customer needs and translate them into effective commercial solutions.
- Familiarity with supply chain processes and systems is a strong plus.
- Experience using Generative AI tools to streamline or support commercial processes is highly desirable.
- Proven ability to thrive in a fast-paced environment, managing multiple priorities and deadlines effectively.
- Flexibility to support regional time zones and collaborate with global teams.
Preferred Experience:
- Bachelor's degree in business, Information Technology, or a related discipline.
- 2+ years of experience in customer service, consulting, or a similar client-facing role.
- Any experience in a Deal Desk, Sales Operations, or Professional Services environment is a plus.
- Familiarity with supporting services or SaaS-based offerings is highly desirable.
- Exposure to sales enablement or customer success functions is a strong plus.
- Familiar with CRM tools such as Salesforce
- High-impact visibility across sales, services, and customer success functions.
- Opportunity to help shape the foundation of scalable deal support processes.
- A collaborative, supportive remote work culture focused on customer outcomes and continuous improvement.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
-
Hyderabad, Telangana, India Manning Consulting Full timeJob DescriptionKey Responsibilities:- Provide consultative support to Sales Representatives on Deal Desk processes via email, video conference, internal messaging tools, and CRM cases/service tasks.- Offer operational and administrative support to Sales Representatives.- Monitor Deal Desk case queues, maintaining case SLAs, and handling requests as defined...
-
Supervisor Service Desk
3 days ago
Hyderabad, Telangana, India Diebold Nixdorf Full timeJob Category Service Operations Expect more Connect more Be more at Diebold Nixdorf Our teams automate digitize and transform the way more than 75 million people around the globe bank and shop in this hyper-connected consumer-centric world Join us in connecting people to commerce in this vital rewarding role Provides leadership and oversight...
-
Service Desk Team Lead
2 days ago
Hyderabad, Telangana, India beBeeLeader Full time ₹ 12,00,000 - ₹ 15,00,000Job Summary">This role requires a strong leadership presence to oversee the Service Desk Support team, providing guidance and oversight to ensure exceptional customer service. The ideal candidate will possess excellent communication skills, technical expertise, and the ability to adapt to a fast-paced environment.">Responsibilities">">Provide front-line...
-
High Salary) Service Desk Manager
2 days ago
Hyderabad, Telangana, India Talent Corner HR Services Pvt Ltd Full timeJob DescriptionSummaryAs the Service Manager - Service Desk, you will act as the key technical contact for all Service Desk escalations and support delivery. You will be aligned with the clients Technology Infrastructure team - bringing values of excellence, accountability, and service-first thinking to the forefront.Key ResponsibilitiesServe as the subject...
-
IT Service Desk Specialist
6 days ago
Hyderabad, Telangana, India beBeeService Full time ₹ 60,00,000 - ₹ 85,00,000Job Title: IT Service Desk ProfessionalKey Responsibilities:Deliver 24x7x365 IT support services to internal customers.Provide first-level technical assistance via various communication channels, including chat, phone, email, and remote assistance.Diagnose and troubleshoot hardware, software, network, and application-related issues.Manage user accounts,...
-
Service Desk Support Specialist
2 days ago
Hyderabad, Telangana, India beBeeSupport Full time ₹ 72,00,000 - ₹ 99,80,000Job Title: Service Desk Support SpecialistThis role offers the opportunity to work in a dynamic environment, providing exceptional customer service and support through various channels.Key Responsibilities:Manage and monitor incidents, queries, and service requests, including escalation proceduresOffer remote desktop support, user access management, and...
-
Service Desk L1 Technician
3 days ago
Hyderabad, Telangana, India Milestone Technologies Full timeMilestone Technologies is actively searching for a highly skilled Service Desk L1 Technician to contribute to the effective management of IT operations and application support As part of our IT team candidates must be technology enthusiasts with a commitment to delivering exceptional technical and non-technical support outstanding customer service and...
-
Service Desk Analyst
2 weeks ago
Hyderabad, Telangana, India Net2Source Inc. Full timeTitle: Service Desk Analyst Location : Hyderabad /Bangalore Duration: 6-12 Months Contract Responsibilties : 2-4 years of relevant experience in troubleshooting technical issues related to Desktops, laptops, mobile devices, Cisco Phones. In depth understanding of virtual computers hosted via ESX servers and experience in configuring and troubleshooting...
-
Deal desk
3 weeks ago
Hyderabad, Telangana, India Manning Consulting Full timeJob DescriptionPreferred candidate profile- Need experience in Sales - SAAS Sales & Tech Sales with full time MBA Sales from Tier 1 or 2 B schools- Should be aware of the Sales Strategies and Sales Insights to be provided to Sales representative- SAAS Sales, Customer Success, Customer Relationship Management- Candidate should have worked on Pre Sales and...
-
Front Desk Customer Service Coordinator
1 week ago
Hyderabad, Telangana, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 12,00,000Job Overview We are seeking a highly organized and detail-oriented Front Desk Executive to join our team. The successful candidate will be responsible for coordinating with consultants, handling inquiries, and ensuring brand standards are met.Key Responsibilities:• Coordinate with consultants to book consultations• Handle phone and email inquiries•...