Deal Desk Analyst

18 hours ago

Bengaluru, Karnataka, India SentiLink Full time ₹ 12,00,000 - ₹ 36,00,000 per year
About us:

SentiLink provides innovative identity and risk solutions, empowering institutions and individuals to transact confidently with one another.

By building the future of identity verification in the United States and reinventing the currently clunky, ineffective, and expensive process, we believe strongly that the future will be 10x better.

We've had tremendous traction and are growing extremely quickly. Already our real-time APIs have helped verify hundreds of millions of identities, beginning with financial services. In 2021, we raised a $70M Series B round, led by Craft Ventures to rapidly scale our best in class products. We've earned coverage and awards from TechCrunch, CNBC, Bloomberg, Forbes, Business Insider, PYMNTS, American Banker, LendIt, and have been named to the Forbes Fintech 50 list consecutively since 2023. Last but not least, we've even been a part of history -- we were the first company to go live with the eCBSV and testified before the United States House of Representatives.

Role:

We are hiring the first member of our new Deal Desk team in India. This role will lay the foundation for how deals are processed globally. You will manage the end-to-end deal desk workflow — intake, pricing preparation, documentation, and handoff — while ensuring speed, accuracy, and compliance.

This is not a legal or negotiation-heavy role. Instead, it is a process-focused operator role: you will run deals according to established policies, document and standardize workflows, and set the stage for scaling a larger team.

This is a hybrid, Bengaluru based role.

Responsibilities:

  • Process deal requests from intake to final documentation, ensuring ≥90% delivered within SLA (target: one business day).

  • Apply approved pricing rules and contract templates with zero critical errors; escalate exceptions per defined workflows.

  • Prepare and finalize order forms and SOWs in coordination with Legal.

  • Maintain accurate and auditable records in the system of record (Ironclad or equivalent).

  • Create and maintain SOPs, templates, and training materials for deal processing.

  • Partner with Sales, Finance, and Legal to ensure smooth, consistent deal execution.

  • Contribute to process improvements and automation opportunities to increase efficiency.

  • Help onboard and train future team members as the Deal Desk function scales.

Requirements:

  • 3–6 years of experience in a process-driven operational role (Deal Desk, Sales Operations, Order Management, Revenue Operations, or Finance Operations).

  • Experience in high-volume, SLA-driven environments (BPO, shared services, or global ops teams).

  • Strong attention to detail and ability to catch errors in pricing, bundles, or contract terms.

  • Clear, professional written and verbal communication skills.

  • Demonstrated ability to document processes, SOPs, and templates.

  • Familiarity with Salesforce, contract lifecycle management tools (Ironclad or similar), or equivalent workflow systems.

  • A service-oriented mindset — views AEs and stakeholders as internal customers and delivers accordingly.

Perks:

  • Employer paid group health insurance for you and your dependents

  • 401(k) plan with employer match (or equivalent for non US-based roles)

  • Flexible paid time off

  • Regular company-wide in-person events

  • Home office stipend, and more

Corporate Values:

  • Follow Through

  • Deep Understanding

  • Whatever It Takes

  • Do Something Smart

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