Help Desk Engineer

2 weeks ago

hyderabad, India Xemplar Insights Full time

Title: Helpdesk Engineer Location: HyderabadMode of Work: Work from OfficeShift time: IST 4:30 pm - 12:30amTotal experience: 1-3 yearsKey Responsibilities:· Provide first-level support for hardware, software, network, and system issues· Troubleshoot and resolve basic technical problems or escalate as necessary· Log and track issues using Jira· Assist with setting up new user accounts· Maintain accurate documentation of issues and resolutions· Keep inventory of IT assets and assist in equipment management· Provide fast, friendly, and efficient serviceQualifications & Experience:· Basic understanding of Windows and macOS operating systems· Familiarity with Microsoft 365, Outlook, Teams. Salesforce & Five9· Customer service mindset with a calm and patient demeanor· Familiarity with Jira is a plus· Team-oriented with the ability to work independently when needed· 1–3 years of IT support or help desk experience· Certifications such as CompTIA A+, ITIL Foundation, or MicrosoftCertified: Modern Desktop Administrator Associate are a plus

  • Help Desk Engineer

    2 weeks ago

    Hyderabad, India Xemplar Insights Full time

    Title: Helpdesk Engineer Location: HyderabadMode of Work: Work from OfficeShift time: IST 4:30 pm - 12:30amTotal experience: 1-3 yearsKey Responsibilities:· Provide first-level support for hardware, software, network, and system issues· Troubleshoot and resolve basic technical problems or escalate as necessary· Log and track issues using Jira· Assist...

  • Help Desk Engineer

    2 weeks ago

    hyderabad, India Xemplar Insights Full time

    Title: Helpdesk Engineer Location: Hyderabad Mode of Work: Work from Office Shift time: IST 4:30 pm - 12:30am Total experience: 1-3 years Key Responsibilities: · Provide first-level support for hardware, software, network, and system issues · Troubleshoot and resolve basic technical problems or escalate as necessary · Log and track issues using Jira ·...

  • Help Desk Engineer

    2 weeks ago

    Hyderabad, India Xemplar Insights Full time

    Title: Helpdesk Engineer Location: Hyderabad Mode of Work: Work from Office Shift time: IST 4:30 pm - 12:30am Total experience: 1-3 years Key Responsibilities: · Provide first-level support for hardware, software, network, and system issues · Troubleshoot and resolve basic technical problems or escalate as necessary · Log and track issues using Jira ·...

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    3 days ago

    Hyderabad, Telangana, India Xemplar Insights Full time ₹ 2,00,000 - ₹ 6,00,000 per year

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    2 weeks ago

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