Help Desk Engineer

3 days ago

Hyderabad, Telangana, India Xemplar Insights Full time

Title: Helpdesk Engineer

Location: Hyderabad

Mode of Work: Work from Office

Shift time: IST 4:30 pm - 12:30am

Total experience: 1-3 years

Key Responsibilities:

· Provide first-level support for hardware, software, network, and system issues

· Troubleshoot and resolve basic technical problems or escalate as necessary

· Log and track issues using Jira

· Assist with setting up new user accounts

· Maintain accurate documentation of issues and resolutions

· Keep inventory of IT assets and assist in equipment management

· Provide fast, friendly, and efficient service

Qualifications & Experience:

· Basic understanding of Windows and macOS operating systems

· Familiarity with Microsoft 365, Outlook, Teams. Salesforce & Five9

· Customer service mindset with a calm and patient demeanor

· Familiarity with Jira is a plus

· Team-oriented with the ability to work independently when needed

· 1–3 years of IT support or help desk experience

· Certifications such as CompTIA A+, ITIL Foundation, or Microsoft

Certified: Modern Desktop Administrator Associate are a plus

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