Help Desk Engineer

2 weeks ago

Hyderabad, India Xemplar Insights Full time
Title: Helpdesk Engineer
Location: Hyderabad
Mode of Work: Work from Office
Shift time: IST 4:30 pm - 12:30am
Total experience: 1-3 years
Key Responsibilities:
· Provide first-level support for hardware, software, network, and system issues
· Troubleshoot and resolve basic technical problems or escalate as necessary
· Log and track issues using Jira
· Assist with setting up new user accounts
· Maintain accurate documentation of issues and resolutions
· Keep inventory of IT assets and assist in equipment management
· Provide fast, friendly, and efficient service
Qualifications & Experience:
· Basic understanding of Windows and macOS operating systems
· Familiarity with Microsoft 365, Outlook, Teams. Salesforce & Five9
· Customer service mindset with a calm and patient demeanor
· Familiarity with Jira is a plus
· Team-oriented with the ability to work independently when needed
· 1 –3 years of IT support or help desk experience
· Certifications such as CompTIA A+, ITIL Foundation, or Microsoft
Certified: Modern Desktop Administrator Associate are a plus

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