Help Desk Engineer

2 weeks ago

Hyderabad, India Xemplar Insights Full time

Title: Helpdesk Engineer Location: Hyderabad Mode of Work: Work from Office Shift time: IST 4:30 pm - 12:30am Total experience: 1-3 years Key Responsibilities: · Provide first-level support for hardware, software, network, and system issues · Troubleshoot and resolve basic technical problems or escalate as necessary · Log and track issues using Jira · Assist with setting up new user accounts · Maintain accurate documentation of issues and resolutions · Keep inventory of IT assets and assist in equipment management · Provide fast, friendly, and efficient service Qualifications & Experience: · Basic understanding of Windows and macOS operating systems · Familiarity with Microsoft 365, Outlook, Teams. Salesforce & Five9 · Customer service mindset with a calm and patient demeanor · Familiarity with Jira is a plus · Team-oriented with the ability to work independently when needed · 1–3 years of IT support or help desk experience · Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate are a plus

  • Help Desk Engineer

    2 weeks ago

    hyderabad, India Xemplar Insights Full time

    Title: Helpdesk Engineer Location: HyderabadMode of Work: Work from OfficeShift time: IST 4:30 pm - 12:30amTotal experience: 1-3 yearsKey Responsibilities:· Provide first-level support for hardware, software, network, and system issues· Troubleshoot and resolve basic technical problems or escalate as necessary· Log and track issues using Jira· Assist...

  • Help Desk Engineer

    2 weeks ago

    Hyderabad, India Xemplar Insights Full time

    Title: Helpdesk Engineer Location: HyderabadMode of Work: Work from OfficeShift time: IST 4:30 pm - 12:30amTotal experience: 1-3 yearsKey Responsibilities:· Provide first-level support for hardware, software, network, and system issues· Troubleshoot and resolve basic technical problems or escalate as necessary· Log and track issues using Jira· Assist...

  • Help Desk Engineer

    2 weeks ago

    hyderabad, India Xemplar Insights Full time

    Title: Helpdesk Engineer Location: Hyderabad Mode of Work: Work from Office Shift time: IST 4:30 pm - 12:30am Total experience: 1-3 years Key Responsibilities: · Provide first-level support for hardware, software, network, and system issues · Troubleshoot and resolve basic technical problems or escalate as necessary · Log and track issues using Jira ·...

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    3 days ago

    Hyderabad, Telangana, India Xemplar Insights Full time ₹ 2,00,000 - ₹ 6,00,000 per year

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    2 weeks ago

    Hyderabad, India Xemplar Insights Full time

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