Help Desk Specialist

2 days ago

Hyderabad, Telangana, India beBeeHelp Full time ₹ 10,81,597 - ₹ 20,83,391

Job Title: Help Desk Specialist

A Job Summary:

We are seeking a highly skilled and motivated Help Desk Specialist to join our team. As a Help Desk Specialist, you will be the primary point of contact for clients who require assistance with ADP products and services.

Responsibilities:

  • Serve as the front-line support for clients' challenges including issue resolution, answering questions, and providing solutions.
  • Work independently or as part of a team to provide expert-level support to clients using phone, email, or chat-based communication.
  • Use advanced problem-solving skills to identify and resolve complex issues in a timely manner.
  • Collaborate with cross-functional teams to ensure seamless client experience.
  • Document all interactions and resolutions in a clear and concise manner.

Requirements:

  • 2-6 years of experience working in client service/customer service environment or systems integration environment.
  • Excellent verbal and written communication, analytical and interfacing skills.
  • Willingness to work in US shifts.
  • Any Graduate/Postgraduate with experience in international voice.

Benefits:

We offer a comprehensive benefits package that includes:

  • Competitive salary and bonuses.
  • Ongoing training and development opportunities.
  • Opportunities for career growth and advancement.
  • Bonus paid time off for volunteering for causes you care about.

About Us:

ADP is a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more.

We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging.

We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion.

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