Senior Help Desk Analyst

1 day ago

Hyderabad, Telangana, India beBeeAdministrator Full time ₹ 10,00,000 - ₹ 15,00,000
Job Title: Zendesk Administrator

We are seeking a skilled and experienced Zendesk System Administrator to join our team.

Responsibilities:
  • Provide operational and administrative support within Zendesk and integrated applications by adhering to help requests and change management processes to ensure timely resolution and project completion.
  • Identify, install, configure, and maintain applications in Zendesk to support the business needs.
  • Work with our teams to create specific workflow configurations.
  • Periodically review triggers, automations, views, and macros to ensure outdated items are deactivated or updated.
  • Ensure that workflows allow for capturing of relevant analytics that can be used for driving process improvement, client offerings, measuring agent performance, and optimizing support.
  • Pull and interpret audit logs for troubleshooting and bug resolution.
  • Create and maintain reports and dashboards including one-off data pulls to support KPIs and business needs.
  • Define and maintain agent roles per the business requirements.
  • Periodically audit agent permissions and ensure access is appropriate.
  • Agent management including creating, deactivation, role reassignment, and deactivation.
  • Maintain Zendesk data integrity by employing defined processes and best practices.

Our ideal candidate will have 3+ years of experience as a Zendesk System Administrator and excellent communication and organizational skills with the ability to multitask.

Requirements:
  • Experience with Zendesk Suite apps (Talk, Chat, and Sell) is a plus.
  • Experience working in multi-brand enabled environments is a plus.
  • Strong team player, able to work with minimal or no supervision.
  • Ability to thrive in a fast-paced environment and deliver timely, accurate results.

  • Help Desk Specialist

    2 days ago

    Hyderabad, Telangana, India beBeeHelp Full time ₹ 10,81,597 - ₹ 20,83,391

    Job Title: Help Desk SpecialistA Job Summary:We are seeking a highly skilled and motivated Help Desk Specialist to join our team. As a Help Desk Specialist, you will be the primary point of contact for clients who require assistance with ADP products and services.Responsibilities:Serve as the front-line support for clients' challenges including issue...

  • Help Desk Professional

    6 days ago

    Hyderabad, Telangana, India beBeeIT Full time ₹ 9,00,000 - ₹ 12,00,000

    We're seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will provide first-level technical support via chat, phone, email, and remote assistance for workstation hardware, software, mobile devices, network connectivity, and audio/video conferencing systems.The ideal candidate will have experience in IT troubleshooting...

  • Help Desk Engineer

    2 days ago

    Hyderabad, Telangana, India Xemplar Insights Full time

    Title: Helpdesk Engineer Location: Hyderabad Mode of Work: Work from Office Shift time: IST 4:30 pm - 12:30am Total experience: 1-3 years Key Responsibilities: · Provide first-level support for hardware, software, network, and system issues · Troubleshoot and resolve basic technical problems or escalate as necessary · Log and track issues using Jira...

  • Help Desk Engineer

    4 days ago

    Hyderabad, Telangana, India Xemplar Insights Full time

    Title: Helpdesk Engineer Location: HyderabadMode of Work: Work from OfficeShift time: IST 4:30 pm - 12:30amTotal experience: 1-3 yearsKey Responsibilities:· Provide first-level support for hardware, software, network, and system issues· Troubleshoot and resolve basic technical problems or escalate as necessary· Log and track issues using Jira· Assist...

  • HR Help Desk

    3 weeks ago

    Hyderabad, Telangana, India Panzer Solutions LLC Full time

    Job DescriptionPanzer Technologies is hiring an HR Help Desk & Support Professional to serve as the first point of contact for visitors and employees. This role requires a proactive, confident individual to ensure smooth operations at the front office, as well as assist with administrative tasks.Key ResponsibilitiesVisitor Management:- Greet, welcome, and...

  • Service Desk Analyst II

    15 hours ago

    Hyderabad, Telangana, India Phenom People Full time

    Job DescriptionJob RequirementsPosition OverviewThe Service Desk Analyst - Level 2 is responsible for providing advanced technical support across multiple platforms, acting as an escalation point for Level 1 analysts, and ensuring timely resolution of incidents and service requests. The role requires strong troubleshooting skills, knowledge of cross-platform...

  • Service Desk Analyst

    2 weeks ago

    Hyderabad, Telangana, India Net2Source Inc. Full time

    Title: Service Desk Analyst Location : Hyderabad /Bangalore Duration: 6-12 Months Contract Responsibilties : 2-4 years of relevant experience in troubleshooting technical issues related to Desktops, laptops, mobile devices, Cisco Phones. In depth understanding of virtual computers hosted via ESX servers and experience in configuring and troubleshooting...

  • Senior Analyst

    4 weeks ago

    Hyderabad, Telangana, India Thomson Reuters Full time

    Senior Analyst - Business Finance FP A Decision Support and Insights Group DSIG - Finance Looking forward to advancing your career in Business Finance and Financial Planning Analysis space We are growing and we are hiring come join us The Senior Analyst partners with the Legal team to provide analytical support to help drive business performance ...

  • Information Technology Help Desk Analyst

    2 days ago

    Hyderabad, Telangana, India Sol-Millennium Medical Group Full time

    The IT Helpdesk Analyst – L1 Support acts as the initial point of contact for all internal IT support issues across SOLM. This role focuses on providing frontline support to a global user base across multiple time zones and technologies, with a special emphasis on macOS, Windows, and SaaS tools. The analyst will log and manage tickets via Salesforce...

  • Operations Senior Analyst

    4 weeks ago

    Hyderabad, Telangana, India Evernorth Health Services Full time

    About EvernorthEvernorth Health Services a division of The Cigna Group NYSE CI creates pharmacy care and benefits solutions to improve health and increase vitality We relentlessly innovate to make the prediction prevention and treatment of illness and disease more accessible to millions of people About Evernorth Evernorth Health Services a...