
Service Desk L1 Technician
1 day ago
Milestone Technologies is actively searching for a highly skilled Service Desk L1 Technician to contribute to the effective management of IT operations and application support As part of our IT team candidates must be technology enthusiasts with a commitment to delivering exceptional technical and non-technical support outstanding customer service and timely solutions The ideal candidate thrives in a fast-paced high-pressure environment Responsibilities Act as the primary contact for all internal IT support requests Provide hardware software and account Service Desk support and technical education to end users on various devices Troubleshoot Mac Windows and Linux software and hardware through service desk walk-ups chat video conference and Jira Set up mobile phones MDM email VPN and internet access for users via the secure company network Triage assign resolve or escalate all incoming tickets Perform general Network troubleshooting for network connectivity issues digital authentication remote access secure Wi-Fi and wired connectivity Procure provision and deploy equipment for end users Work with external vendors for procurement and services Onboarding administration including preparing new hire hardware for deployment and educating new hires on software and technology-related procedures Perform set-ups break-downs and transports equipment for new and existing end users Manage AV equipment tickets and drive resolutions through the Jira ticketing system Examine design and implement new internal procedures to improve office procedures Collaborate with software and hardware vendors to solve technical issues Deep understanding of root-cause analysis and strong knowledge of Mac OS architecture Resolve issues ranging from registry conflicts to system crashes for Windows and Mac OS Working knowledge of various technologies including Active Directory Google Apps for Business cloud storage services basic terminal command knowledge communications and video conferencing tools Basic understanding of networks including TCP IP UDP IP schemas LAN WAN design and administration and wireless networking Skills and Qualifications Previous customer service experience Strong troubleshooting skills for Mac Windows and Linux environments Familiarity with Crestron Extron Revolab and video conferencing technologies Understanding of analog and digital signal flow cable termination experience is a plus Excellent interpersonal communication skills and the ability to simplify explanations of complex technical issues Ability to work with limited supervision adapt to changing needs and stay focused while performing repetitive tasks Self-motivated detail-oriented and able to work in a team environment Fluent in both the local language and English
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Senior Service Desk Analyst
4 weeks ago
Hyderabad, Telangana, India nTech Workforce Full timeJob Title: Service Desk Analyst-SeniorJob Location: Gachibowli, Serilingampally, Ranga Reedy, HyderabadMode of Work: Hybrid Mode, hence professionals local to Hyderabad would be preferredJob Duration: Contractual Offer for 6 MonthsShift: Can be an afternoon/evening/night shift as need to support US-Based ClientsPosition DescriptionA Managed IT Service Desk...
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15h Left: L1
4 weeks ago
Hyderabad, Telangana, India Access Healthcare Full timeJob DescriptionWe are seeking a proactive and skilled L1 - Desktop Support Engineer to join our team. The ideal candidate will be responsible for providing comprehensive technical support for hardware, software, and network issues. This role requires excellent communication skills and a hands-on approach to troubleshooting, ensuring seamless IT operations...
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Service Desk Team Lead
4 weeks ago
Hyderabad, Telangana, India DAZN Full timeJob Summary:The Service Desk Team Leader role is responsible for managing the operation of the Service Desk. This role is crucial to ensuring customer requirements are met in terms of communication, prioritizing, escalating and resolving incidents and requests. You'll be mentoring the Service Desk team and will drive a culture of continual process...
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Technical Associate – Service Desk L1
7 hours ago
Hyderabad, Telangana, India GENPACT Full timeGenpact NYSE G is a global professional services and solutions firm delivering outcomes that shape the future Our 125 000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients Powered by our purpose the relentless pursuit of a world that works better for people we serve...
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Supervisor Service Desk
1 day ago
Hyderabad, Telangana, India Diebold Nixdorf Full timeJob Category Service Operations Expect more Connect more Be more at Diebold Nixdorf Our teams automate digitize and transform the way more than 75 million people around the globe bank and shop in this hyper-connected consumer-centric world Join us in connecting people to commerce in this vital rewarding role Provides leadership and oversight...
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Service Desk Team Lead
11 hours ago
Hyderabad, Telangana, India beBeeLeader Full time ₹ 12,00,000 - ₹ 15,00,000Job Summary">This role requires a strong leadership presence to oversee the Service Desk Support team, providing guidance and oversight to ensure exceptional customer service. The ideal candidate will possess excellent communication skills, technical expertise, and the ability to adapt to a fast-paced environment.">Responsibilities">">Provide front-line...
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Urgent Senior Service Desk Representative
4 weeks ago
Hyderabad, Telangana, India Diebold Nixdorf Full timeJob DescriptionJob DescriptionProvides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and...
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IT Service Desk Specialist
5 days ago
Hyderabad, Telangana, India beBeeService Full time ₹ 60,00,000 - ₹ 85,00,000Job Title: IT Service Desk ProfessionalKey Responsibilities:Deliver 24x7x365 IT support services to internal customers.Provide first-level technical assistance via various communication channels, including chat, phone, email, and remote assistance.Diagnose and troubleshoot hardware, software, network, and application-related issues.Manage user accounts,...
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Service Desk Support Specialist
11 hours ago
Hyderabad, Telangana, India beBeeSupport Full time ₹ 72,00,000 - ₹ 99,80,000Job Title: Service Desk Support SpecialistThis role offers the opportunity to work in a dynamic environment, providing exceptional customer service and support through various channels.Key Responsibilities:Manage and monitor incidents, queries, and service requests, including escalation proceduresOffer remote desktop support, user access management, and...
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IT Service Delivery Expert
4 days ago
Hyderabad, Telangana, India beBeeOperations Full time ₹ 20,00,000 - ₹ 25,00,000Senior IT Service Operations SpecialistThe Senior IT Service Operations Specialist provides advanced support for IT service operations, including help desk support, troubleshooting, and customer satisfaction.Key Responsibilities:Manage complex tickets, resolve issues, and ensure the smooth operation of IT services.Ensure all incidents, service requests, and...