Service Desk Specialist

4 weeks ago


Hyderabad, Telangana, India Cognizant Full time

Responsibilities

  • Manage and resolve incidents efficiently to ensure minimal disruption to business operations
  • Provide expert support for service desk operations ensuring timely and effective resolution of user issues
  • Utilize Service Now platform to track manage and report incidents and service requests
  • Implement and maintain Windows-based systems to ensure optimal performance and security
  • Oversee networking infrastructure to ensure reliable connectivity and data flow
  • Deliver remote desktop support to users ensuring seamless access to necessary resources
  • Collaborate with teams to enhance service delivery and optimize IT processes
  • Analyze incident trends to identify areas for improvement and implement proactive measures
  • Develop and maintain documentation for IT processes and procedures
  • Ensure compliance with industry standards and best practices in cards and payments domain
  • Provide training and guidance to users on IT systems and tools
  • Monitor system performance and implement necessary upgrades and patches
  • Support hybrid work model by ensuring secure and efficient remote access solutions.

Qualifications

  • Possess strong expertise in incident management and service desk operations
  • Demonstrate proficiency in Service Now platform for managing IT services
  • Have solid experience with Windows systems and networking infrastructure
  • Exhibit capability in remote desktop support and troubleshooting
  • Show understanding of cards and payments domain and its IT requirements
  • Display ability to work effectively in a hybrid work environment
  • Bring excellent communication skills for user support and team collaboration.

Required Skills

Service Desk, Good Communication Skills



  • Hyderabad, Telangana, India Cognizant Full time

    Responsibilities Manage and resolve incidents efficiently to ensure minimal disruption to business operations Provide expert support for service desk operations ensuring timely and effective resolution of user issues Utilize Service Now platform to track manage and report incidents and service requests Implement and maintain Windows-based systems to ensure...


  • Hyderabad, Telangana, India Cognizant Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    • Manage and resolve incidents efficiently to ensure minimal disruption to business operations• Provide expert support for service desk operations ensuring timely and effective resolution of user issues• Utilize Service Now platform to track manage and report incidents and service requests• Implement and maintain Windows-based systems to ensure...


  • Hyderabad, Telangana, India Vialto Partners Full time ₹ 1,00,00,000 - ₹ 3,00,00,000 per year

    Company DescriptionVialto Partners is a market leader in global mobility services. Our purpose is to 'Connect the world'. We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues.Our teams help companies streamline and effectively manage their global mobility programs in a...


  • Hyderabad, Telangana, India HTC Global Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About The RoleWe are seeking an Service Desk Analyst (L1 Desk) withminimum 2+ years of experience in an IT support/help desk environment.RequirementsExposure to a ticketing system for example ServiceNow and Remedy.Act as the first point of contact for users reporting IT issues or requesting services.Log, categorize and prioritize incidents and service...


  • Hyderabad, Telangana, India IntouchCX Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the JobThe Service Desk Manager (SDM) plays a critical role in the IntouchCX Global Service Desk team and will oversee the day-to-day activities of service-desk operations, ensuring users and business teams receive the support they require.The role is a combination of general management, service operations, and special projects. The Service Desk...

  • Service Desk Lead

    2 days ago


    Hyderabad, Telangana, India Yitro Global Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role: Service Desk LeadJob Locations: HyderabadMode of Work: Work from officeYears of Exp :9+ yearsJob Summary:Qualifications:Education:Bachelor's degree in information technology, Computer Science, or a related field (or equivalent work experience).Experience:Minimum of 8 years of experience in IT support or service desk roles, with at least 4 years in a...


  • Hyderabad, Telangana, India Base8 Full time US$ 60,000 - US$ 1,00,000 per year

    Job Title: Service Desk Dispatcher - Night Shift JobLocation:Hyderabad (WFO), preferred candidate must be from HyderabadJob Type: Full-timeWho We Are:Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature...


  • Hyderabad, Telangana, India Prym Shared Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Introduction:Prym Shared Services (PSS) India Private Limited, located in Hyderabad, Telangana, is looking for an IT Service Desk Analyst to be a part of their growing team. PSS belongs to the Prym Group, based in Germany since 1530, and having locations throughout the world.Job Summary:Job Title IT Service Desk AnalystLocation HyderabadCountry IndiaWork...


  • Hyderabad, Telangana, India Biotech Desk Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Position: Inside Sales Specialist – Biotech Desk Pvt. Ltd.Location: HyderabadRole OverviewAs an Inside Sales Specialist, you'll be at the forefront of growth—driving cross‑sell and upsell initiatives across academic and industrial zones. Working collaboratively with field sales, technical teams, and service providers, you'll convert leads into...

  • Service Desk Analyst

    2 weeks ago


    Hyderabad, Telangana, India IntouchCX Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the JobThe Service Desk Analyst will be responsible for delivering advanced technical support to end users at IntouchCX. The primary focus will be to resolve complex technical issues remotely, ensuring timely and effective solutions. The role will collaborate closely with Tier 1 support and escalate issues as necessary to higher-level support teams....