It Service Desk Analyst

7 days ago

Hyderabad, Telangana, India Prym Shared Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Introduction:

Prym Shared Services (PSS) India Private Limited, located in Hyderabad, Telangana, is looking for an IT Service Desk Analyst to be a part of their growing team. PSS belongs to the Prym Group, based in Germany since 1530, and having locations throughout the world.

Job Summary:

Job Title IT Service Desk Analyst

Location Hyderabad

Country India

Work Model Currently Hybrid - 3 days office & 2 days WFH (Shift Applicable)

The Role

As a IT Service Desk Analyst based in Hyderabad, India, you will be managing and troubleshooting the IT incidents, providing remote support, and communicating effectively with internal customers and leadership, requiring strong technical and interpersonal skills.

Key Responsibilities:

  • Incident Management
  • IT Troubleshooting
  • Remote IT support
  • Communication with our internal customers regarding requests, incidents, problems, and changes.
  • Communicate effectively with end users in all stages of the incident management process.
  • Communicating with the direct leadership chain on intra-day issues, team project needs, escalations, and performance trending.
  • Keep up to date knowledge on continuous enhancements to IT, tools, and processes within the internal knowledge base.

Qualifications:

  • 6 years of Experience in IT Service Desk Team (1st and 2nd level)
  • Technical skills for Active Directory, Azure Active Directory, Intune, Microsoft365, Windows Clients, Citrix, and general network & firewall skills.
  • In-Depth knowledge of troubleshooting.
  • Prioritization and time management.
  • Good English language skills (written and spoken)
  • Effective in a team-oriented environment.
  • Ability to retain information and be a fast learner.
  • Highly self-motivated and directed.
  • Attention to detailing.
  • Strong documentation skills.
  • Must be open to feedback.
  • Proven analytical and problem-solving abilities.
  • Punctual and reliable.
  • Analytical, systematic, conceptual way of working and thinking.
  • Excellent communication skills combined with a strong team spirit.
  • Achiever attitude.
  • Proactive, performance, service and result oriented.
  • Able to work under pressure, structured, flexible, team player, reliable.

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