Digital Support Services Manager

3 days ago


Hyderabad, Telangana, India Nemetschek Group Full time
Management and coordination of the Service Desk team to ensure smooth IT operations.

• Developing and implementing IT strategies to continuously improve IT services.

• Collaborate with other departments to optimize IT services and increase user

Handling and resolving user issues and escalations to ensure a high quality of service.

• Continuous improvement of Service Desk processes and compliance with Service Level

Managing and coordinating support requests via a ticket system.

• Supporting employees worldwide with hardware and system problems.

• Escalation management in the event of SLA violations.

• Degree in computer science or a comparable qualification.

• At least 5 years of professional experience in a managerial position in the IT field, ideally

in service desk or IT support.

• Strong technical background and understanding of IT systems and technologies.

• Ability to analyze and recommend solutions to improve IT services.

• Familiarity with ITIL based service support processes.

• Very good written and spoken German and English.
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