Senior User Retention Specialist

5 days ago

Pune, Maharashtra, India beBeeRetention Full time ₹ 75,00,000 - ₹ 1,25,00,000

Job Title: Senior User Retention Specialist

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We are seeking a highly skilled and data-driven marketing expert to join our team as a Senior User Retention Specialist. In this critical role, you will be responsible for developing and executing strategies to prevent user churn and re-activate lapsed listeners.

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Your mission will be laser-focused on understanding the pivotal moment a user decides to leave and the crucial window to win them back. You will work closely with our data team to leverage predictive models and your own analysis to identify listeners showing signs of disengagement or a high risk of churning.

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You will also design and launch proactive, multi-channel campaigns (push, in-app modals, email) triggered by at-risk behavior. Your goal is to re-engage users before they hit the cancel button.

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In addition to campaign execution, you will own and report on key performance indicators (KPIs) such as Churn Rate, Save Rate, Reactivation Rate, and ROI. You will translate performance data into actionable insights for stakeholders and provide clear data and qualitative feedback to inform product roadmap features.

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To succeed in this role, you will need to think creatively, challenge assumptions, and have a strong analytical mindset. Experience with marketing automation platforms, product analytics tools, and A/B testing is essential. A genuine passion for music and audio is also key to crafting resonant and effective campaigns.

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This is an exciting opportunity for a seasoned marketer who is eager to make a meaningful impact on our user base. If you are a problem-solver with a proven track record of driving results through data-driven decision making, we encourage you to apply.

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