Boost Customer Retention Specialist

1 week ago

Pune, Maharashtra, India beBeeUserAdvocate Full time ₹ 1,20,00,000 - ₹ 1,80,00,000
Job Title: User Advocate Manager

Experience Required: 4–5 years

Location: Remote or On-Site

Role Overview:

We're seeking a highly analytical and user-focused User Advocate Manager to develop and scale in-app user engagement, retention, and loyalty strategies.

This role sits at the intersection of marketing, product, and analytics—responsible for designing and deploying strategies that increase app usage, session time, and repeat behavior among our existing user base.

You will develop engagement hooks, drive gamified experiences, and build loyalty mechanisms that turn our transacting users into long-term brand advocates.

This is a high-impact role that directly supports our goal to grow DAU/MAU and deepen user-product affinity.

Key Responsibilities:

  • Design and execute app engagement strategies that increase DAU, MAU, and session duration.
  • Create gamification-led experiences to drive repeat usage and behavioral stickiness.
  • Develop automated engagement journeys across push notifications, in-app messaging, WhatsApp, SMS, and other owned channels.
  • Conceptualize and execute reactivation workflows for dormant or inactive users.
  • Define and own core KPIs: returning user %, engagement frequency, feature repeat rate, retention cohorts, and churn recovery rate.
  • Partner with Product and Design to implement in-app features that reinforce engagement (missions, progress bars, badges, etc.).
  • Conduct ongoing A/B experiments to optimize lifecycle touchpoints based on user cohort behavior and engagement goals.

Must-Have Qualifications:

  • Previous BFSI and Fintech Exposure
  • 3–5 years of experience in lifecycle marketing, CRM, growth, or product marketing, preferably in fintech, D2C, or consumer apps. Hands-on experience is MUST
  • Strong understanding of fintech consumer motivations, especially in underserved or first-time credit segments.
  • Proficiency in analyzing user journey data to define product affinity, intent segments, and retention triggers.
  • Familiarity with marketing automation and analytics tools such as MoEngage, WebEngage, Clevertap, Mixpanel.
  • Ability to work cross-functionally with Product, Data, Design, and Content teams to deliver seamless execution.
  • Experience in designing and tracking loyalty metrics, engagement frameworks, and reporting dashboards.

Benefits:

  • Increase in returning user base and app re-engagement rates
  • Consistent improvement in DAU, MAU, and session time
  • Loyalty mechanisms that drive feature repeatability
  • Higher adoption of cross-sell products through in-app journeys
  • Reduced churn and improved reactivation of dormant users

Collaboration: This role collaborates closely with cross-functional teams including Product, Brand, Performance Marketing, Data, and Engineering teams.

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