Insurance Industry Professional Leader

2 months ago


Mumbai, Maharashtra, India Samriddhi Mantra Placement Services Full time

**Job Title:** Call Centre Team Leader

**Job Description:**

We are seeking an experienced Call Centre Team Leader to join our team at Samriddhi Mantra Placement Services. The ideal candidate will have a strong background in insurance and leadership experience.

Key Responsibilities:

  • Leading and managing a team of partner success managers.
  • Identifying and recruiting a team of call centre executives focused on partner hiring and onboarding.
  • Training, motivating, and handholding partner success teams on a daily basis and helping them achieve their daily targets.
  • Owning up and being responsible for monthly partner recruitment and activation targets and reporting regular updates to key stakeholders and managers.
  • Understanding from the partner success team the key pain points of partners from time to time and troubleshooting them with the help of respective solutions.
  • Overseeing timely marketing support and payouts to all partners.
  • Analysing the impact of various partner interventions and reporting to stakeholders with insights, data, and recommendations.
  • Strong stakeholder management skills, ability to work with cross-functional teams, and strong project management acumen.

**Requirements:** 7-8 years of experience in the insurance industry. Strong leadership and management skills.



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