Insurance Industry Professional Leader
2 months ago
**Job Title:** Call Centre Team Leader
**Job Description:**
We are seeking an experienced Call Centre Team Leader to join our team at Samriddhi Mantra Placement Services. The ideal candidate will have a strong background in insurance and leadership experience.
Key Responsibilities:
- Leading and managing a team of partner success managers.
- Identifying and recruiting a team of call centre executives focused on partner hiring and onboarding.
- Training, motivating, and handholding partner success teams on a daily basis and helping them achieve their daily targets.
- Owning up and being responsible for monthly partner recruitment and activation targets and reporting regular updates to key stakeholders and managers.
- Understanding from the partner success team the key pain points of partners from time to time and troubleshooting them with the help of respective solutions.
- Overseeing timely marketing support and payouts to all partners.
- Analysing the impact of various partner interventions and reporting to stakeholders with insights, data, and recommendations.
- Strong stakeholder management skills, ability to work with cross-functional teams, and strong project management acumen.
**Requirements:** 7-8 years of experience in the insurance industry. Strong leadership and management skills.
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