Regional Service Operations Director
1 day ago
About the Role
At Staffing Solutions, we are seeking a highly experienced Regional Service Operations Director to lead our service operations across designated regions. This is an exceptional opportunity for a skilled professional to oversee and enhance service delivery, ensuring customer satisfaction and operational excellence.
Key Responsibilities
- Service Operations Management: Oversee field service operations, optimizing workflows and adherence to company standards.
- Team Leadership: Lead, train, and support a team of field service technicians and support staff, fostering a strong service-oriented culture.
- Dealer Coordination: Collaborate with dealerships and service centers within the region, aligning service processes with company guidelines.
- Customer Relations: Handle customer complaints and escalations professionally, working towards quick and effective resolution.
- Performance Monitoring: Track key performance indicators (KPIs) for service quality, turnaround time, and customer satisfaction.
- Process Improvement: Identify areas for operational improvement and implement best practices to enhance service delivery.
- Reporting and Analysis: Regularly report on service metrics and provide insights to upper management to support strategic decision-making.
Requirements
- Proven Experience: Proven experience in service management, ideally within the two-wheeler (2W) industry.
- Leadership Skills: Strong leadership skills with the ability to manage a diverse team and handle challenging situations.
- Communication Skills: Excellent communication and customer service skills.
- Analytical Skills: Analytical skills to interpret service data and drive continuous improvements.
Salary and Benefits
We offer a competitive salary range of $80,000 - $110,000 per annum, depending on experience. Additionally, you will receive a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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