Agm-nsa-service

2 months ago

Patna Bihar, India Vodafone Idea Full time

Job Req ID: 45213- Location: Patna, IN- Function: VIBS- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL is an equal opportunity employer committed to diversifying its workforce.

**Role Purpose -** To support & execute the service strategy thereby ensuring benchmark levels of service & collections across the customer life cycle for an identified set of strategic accounts across all segments, to deliver the best in class customer experience, to drive net promoter score and CSAT index across segments,, to drive cost optimization via digital aided channels, to proactively & reactively ring fence the customer base, to drive customer engagement programs, lead service improvement / development plans, to enhance revenue by creating stickiness through various CVM campaigns, to drive collections (receivables) through focused proactive & reactive measures, to adopt a consultative approach & use analytics as a means to improve customer experience that can support the organisation’s vision & objectives.

**Key Accountabilities -**

 Implement the service & collections strategy to deliver differentiated services for an identified set of strategic accounts in order to enhance competitive position in the region
 Implement a plan to improve customer experience based on feedback based on customer VOC, RNPS, C-SAT scores etc.
 Act as a consultant, Innovate and bring appropriate changes in service delivery depending on market realities and demands.

Core competencies, knowledge and experience -  Ability to manage “C” level engagement. and  Prior experience in B2B or Telecom B2B

OPerational -  Customer engagement via digital medium, field interactions, formal service reviews, other engagement programs that cater to the customer’s evolving service needs.
 Initiate service improvement plans to ensure open issues are addressed, service levels & customer commitments are met. Support service development plans in conjunction with the account team.
 Compliance to standard servicing norms, monitor customer commitments, intervene proactively and act as an escalation point to ensure minimum service level breaches
 Revenue enhancement through service led upsell/ cross-sell measures & campaigns
 Customer retention through focused proactive & reactive measures to control Voluntary, Involuntary & Value churn.
 Drive the digital agenda with customers to reduce cost to serve
 To ensure that payments receivables are collected for an identified setof accounts within a defined period for an identified bucket thereby increasing incremental revenue from the existing base.

**Must have technical / professional qualifications**:
Desired Competencies/ Skills -  Powerful influencing & negotiation skills,  Effective communication & relationship management skills,  Proven ability to function within a matrix organization,  Strong analytical skills & ability to balance conflicting business & customer interests.
 Experience in handling CS in a B2B environment

**Educational Qulaifications -**

 University Degree / MBA along with technical qualifications or equivalent

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

  • Agm - Property & Fm

    6 months ago

    Patna, Bihar, India Vodafone Idea Full time

    Job Req ID: 42843- Location: Patna, IN- Function: Other- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...

  • Agm - Government

    4 months ago

    Patna, Bihar, India Vodafone Idea Full time

    Job Req ID: 44317- Location: Patna, IN- Function: VIBS- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...

  • Agm - Prepaid

    6 months ago

    Patna, Bihar, India Vodafone Idea Full time

    Job Req ID: 42875- Location: Patna, IN- Function: Marketing/Digital- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand...

  • Agm - Tl - Tes

    4 months ago

    Patna, Bihar, India Vodafone Idea Full time

    Job Req ID: 44533- Location: Patna, IN- Function: Technology/ IOT/Cloud- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...

  • Agm - Experience & Training

    6 months ago

    Patna, Bihar, India Vodafone Idea Full time

    Job Req ID: 44030- Location: Patna, IN- Function: Retail- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...

  • Agm - Clusterperf & Optimisationanalytic

    3 weeks ago

    Patna, Bihar, India Vodafone Idea Full time

    Job Req ID: 45546- Location: Patna, IN- Function: Technology/ IOT/Cloud- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...

  • Assistant Company Secretary

    6 months ago

    Patna, Bihar, India P jyoti & Co Full time

    We want Semi qualified Company Secretary Passed from The institutes of company secretary (ICSI). - Prepare agendas and papers for board meetings, committees and annual general meetings (AGMs), take minutes and follow up on action points - Draft resolutions, and lodge required forms and annual returns with Companies House - Ensure policies are kept up to date...

  • Agm - Channels & Soho

    6 months ago

    Patna, Bihar, India Vodafone Idea Full time

    Job Req ID: 42951- Location: Patna, IN- Function: VIBS- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...

  • Company Secretary

    6 months ago

    Patna, Bihar, India P jyoti & Co Full time

    We want Qualified Company Secretary passed from The Institutes of Company Secretary (ICSI) and holding the COP too. Note: - We are not looking for Personal Secretary. **Responsibilities**: As a company secretary, you'll need to: - guide the chairman and the board to ensure they are operating in accordance with rules and regulations - support the chairman...

  • Company Secretary

    6 months ago

    Patna, Bihar, India P jyoti & Co Full time

    We want Qualified Company Secretary passed from The Institutes of Company Secretary (ICSI) and holding the COP too. **Responsibilities**: As a company secretary, you'll need to: - guide the chairman and the board to ensure they are operating in accordance with rules and regulations - support the chairman in ensuring the board functions efficiently and...

  • Cs Articleship Trainee

    2 weeks ago

    Kankarbagh, Patna, Bihar, India ProTax Protect Services Private Limited Full time

    We are a company secretary firm specializing in Accounting, Taxation And other Finanical Complaine services. We offer internships for students interested in learning and wants to develope skills. **Responsibilities**: Assist in drafting and reviewing legal documents, including board resolutions, minutes of meetings, and agreements. Conduct research on...

  • Client Servicing Executive

    3 months ago

    Patna, Bihar, India SAN ENERGY & SOLUTION Full time

    **Urgent Opening For Patna Bihar** Only For female A client servicing job involves interacting with clients to understand their needs and resolve issues. Some responsibilities of a client servicing professional include: - **Problem solving Clien**t servicing professionals address client issues promptly and efficiently. They may help clients with...

  • Customer Service Representative

    1 month ago

    Patna, Bihar, India Dhratal Greens Pvt Ltd. Full time

    **Job Summary**: We are seeking a friendly, detail-oriented Customer Service Representative to join our real estate team. In this role, you will provide exceptional service and support to clients, addressing inquiries, assisting with property information, coordinating appointments, and ensuring a positive experience throughout the buying, selling, or renting...

  • Service and Installation Technician

    4 weeks ago

    Patna, Bihar, India Bizzmantra Business Associates pvt ltd Full time

    GPS Technician Hardware Engineer: **Responsibilities**: - Knowledge of GPS Installation in various vehicle. - Knowledge of CCTV Camera Installation Computer Hardware and Networking will be preferred - Out The Installation Of CCTV & Access Control Solutions And Routine Servicing Maintenance, Predominantly Within Construction Sector. - Finding Faults,...

  • Customer Service Officer

    4 months ago

    Patna, Bihar, India Wealthbuy Finserve Pvt ltd Full time

    We are hiring immediately for office work to handle customer service only. **Job Types**: Part-time, Permanent **Benefits**: - Flexible schedule - Food provided Schedule: - Evening shift - Monday to Friday - Weekend availability Supplemental Pay: - Commission pay - Joining bonus Work Location: In person Expected Start Date: 05/09/2024

  • Customer Service

    2 months ago

    Patna, Bihar, India Dharatal Greens Pvt Ltd Full time

    A Team Building Real Estate Job Description involves hiring someone responsible for fostering collaboration, communication, and efficiency among real estate professionals. The goal is to improve teamwork within real estate teams, increase productivity, and enhance client satisfaction. Here's a sample job description: Job Title: Team Building Specialist -...

  • Customer Service Officer

    3 months ago

    Patna, Bihar, India Wealthbuy Finserve Pvt ltd Full time

    We are hiring immediately for office work to handle customer service only. **Job Types**: Part-time, Permanent Expected hours: 40 per week **Benefits**: - Flexible schedule - Food provided Schedule: - Evening shift - Monday to Friday - Weekend availability Supplemental Pay: - Commission pay - Joining bonus Work Location: In person Application...

  • Food Service Worker

    2 weeks ago

    Patna, Bihar, India Patliputra Resources Pvt.Ltd Full time

    Follow established recipes to prepare menu items - Serve customers in a fast, efficient and friendly manner - Follow guidelines to ensure correct serving temperatures and adequate portion control - Provide customers with information regarding food ingredients, availability and pricing - Escalate customer concerns and complaints to management - Assist...

  • Field Service Executive

    3 months ago

    Patna, Bihar, India Otis Full time

    Date Posted: 2024-09-02 Country: India Location: 304, Capital Tower, Block A, Fraser Road, Patna - 800001 (Bihar), India Job Title - Field Executive Service_ Role Overview Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and is looking for a...

  • Guest Service Associate

    2 weeks ago

    Patna, Bihar, India HOTEL PATLIPUTRA CONTINENTAL Full time

    **Guest check-in and out**Check guests in and out in a courteous manner, and provide information about hotel services and attractions - **Guest services**Assist guests with their needs and requests, and respond to them in a timely manner - **Guest reservations**Use proper telephone etiquette to describe the hotel, quote rates, and take reservations - **Front...