Guest Service Associate

2 weeks ago


Patna Bihar, India HOTEL PATLIPUTRA CONTINENTAL Full time

**Guest check-in and out**Check guests in and out in a courteous manner, and provide information about hotel services and attractions
- **Guest services**Assist guests with their needs and requests, and respond to them in a timely manner
- **Guest reservations**Use proper telephone etiquette to describe the hotel, quote rates, and take reservations
- **Front office functions**Manage cash and credit card systems, operate the phone system, and communicate shift information
- **Customer service**Greet guests, provide assistance during check-out, and monitor the lobby and front desk
- **Financial transactions**Manage cash, balance cash drawers, and handle financial transactions accurately
- **Guest feedback**Collect and record guest feedback, and address complaints or issues
- **Problem solving**Resolve guest concerns in a professional and calm manner

**Job Types**: Full-time, Permanent

Pay: Up to ₹18,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift
- Weekend availability

Supplemental Pay:

- Yearly bonus

Work Location: In person

Application Deadline: 06/12/2024
Expected Start Date: 04/12/2024



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