Agm - Experience & Training

6 months ago

Patna Bihar, India Vodafone Idea Full time

Job Req ID: 44030- Location: Patna, IN- Function: Retail- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

**Role**

Experience & Training Lead

**Job Level/ Designation
M2

**Location
Patna

**Function / Department**

Postpaid | Experience & Training

**Job Purpose**

To be the best in class Retail operations across all formats - Vi Store & Vi Mini Stores through constantly upgrading the level of service provided to the walk in customers, thus creating a delightful and enriching experience.

Ensuring a high Emotional quotient on the Retail floor through happy & tenured employees driving Customer Experience, Service Operation, Capability Building and Digital Interaction agenda

**Key Result Areas/Accountabilities**
- **Drive Customer Experience excellence Agenda
- **Drive Service experience agenda across retail stores in coordination with various stakeholders across Clusters and Corporate Retail. **Metric
- TNPS, EQ, Complaints with Zero service denials from the postpaid team**
- **Manage & Improve Physical Infrastructure and Ambience**:

- Drive and manage upkeep and ambience of stores in coordination with various stakeholders including Commercial, Finance and Corporate. Metric
- **EQ Score on Infra, Spot the Spot scores Audit feedback during visit by senior management and employee**
- Drive and facilitate Digital app download and interaction with aim to improve customer awareness and engagement on Digital product/App. **Metric
- App Download, App Interaction, New App DL etc.**
- **Design, Standardize & Improvise processes and policies**:

- Design standardized in-store policies / procedures / processes / guidelines and implement them, in the Vi Way**. KPI- No of Processes improved**
- **Capability Building & Best Practice Replication**:

- To ensure best in class experience at customer touch points for Postpaid through capability interventions and deployment in conjunction with Postpaid and CS CoEs at Corporate.

**Core Competencies, Knowledge, Experience**

Competencies:

- High on Customer orientation the individual delivers through collaboration with cross functional teams
- Excellent Analytical Skills for building and presenting insights for action and planning interventions and suggesting process corrections
- Should demonstrate traits of independent thought leadership and drive to execute

Experience: 10+ years overall experience and should have worked in Retail or Quality or Service functions

**Must have technical / professional qualifications**

Preferably an MBA having good understanding of tech and systems.

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

  • Agm - Property & Fm

    6 months ago

    Patna, Bihar, India Vodafone Idea Full time

    Job Req ID: 42843- Location: Patna, IN- Function: Other- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...

  • Agm - Government

    4 months ago

    Patna, Bihar, India Vodafone Idea Full time

    Job Req ID: 44317- Location: Patna, IN- Function: VIBS- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...

  • Agm - Channels & Soho

    6 months ago

    Patna, Bihar, India Vodafone Idea Full time

    Job Req ID: 42951- Location: Patna, IN- Function: VIBS- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...

  • Assistant Company Secretary

    6 months ago

    Patna, Bihar, India P jyoti & Co Full time

    We want Semi qualified Company Secretary Passed from The institutes of company secretary (ICSI). - Prepare agendas and papers for board meetings, committees and annual general meetings (AGMs), take minutes and follow up on action points - Draft resolutions, and lodge required forms and annual returns with Companies House - Ensure policies are kept up to date...

  • Agm - Prepaid

    6 months ago

    Patna, Bihar, India Vodafone Idea Full time

    Job Req ID: 42875- Location: Patna, IN- Function: Marketing/Digital- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand...

  • Hindi Writing Expertise for Ai Training

    3 months ago

    Patna, Bihar, India Outlier Full time

    **Outlier helps the world’s most innovative companies improve their AI models by providing human feedback. **Are you an experienced **Hindi** writer who would like to lend your expertise to train AI models?** **About the opportunity**: - Outlier is looking for talented writers with fluency in Hindi to help train generative artificial intelligence...

  • Agm - Tl - Tes

    4 months ago

    Patna, Bihar, India Vodafone Idea Full time

    Job Req ID: 44533- Location: Patna, IN- Function: Technology/ IOT/Cloud- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...

  • Agm-nsa-service

    2 months ago

    Patna, Bihar, India Vodafone Idea Full time

    Job Req ID: 45213- Location: Patna, IN- Function: VIBS- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...

  • Agm - Clusterperf & Optimisationanalytic

    3 weeks ago

    Patna, Bihar, India Vodafone Idea Full time

    Job Req ID: 45546- Location: Patna, IN- Function: Technology/ IOT/Cloud- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...

  • Sales & Marketing Executive

    4 months ago

    Patna, Bihar, India The George Telegraph Training Institute Full time

    Schedule: - Monday to Friday Supplemental Pay: - Performance bonus **Education**: - Bachelor's (preferred) **Experience**: - Training: 1 year (required) Work Location: In person

  • Medical Representative

    3 months ago

    Patna, Bihar, India Kriday Life Sciences Full time

    **Job Title**: Medical Representative (Pharma Sales) **Location**: Patna, Bihar **Company**: Kriday Lifesciences **About Kriday Lifesciences**: Kriday Lifesciences is a dynamic pharmaceutical company focused on bringing innovative healthcare solutions to the market. With a commitment to quality, we offer a wide range of medicines that meet global standards....

  • Company Secretary

    6 months ago

    Patna, Bihar, India P jyoti & Co Full time

    We want Qualified Company Secretary passed from The Institutes of Company Secretary (ICSI) and holding the COP too. Note: - We are not looking for Personal Secretary. **Responsibilities**: As a company secretary, you'll need to: - guide the chairman and the board to ensure they are operating in accordance with rules and regulations - support the chairman...

  • Company Secretary

    6 months ago

    Patna, Bihar, India P jyoti & Co Full time

    We want Qualified Company Secretary passed from The Institutes of Company Secretary (ICSI) and holding the COP too. **Responsibilities**: As a company secretary, you'll need to: - guide the chairman and the board to ensure they are operating in accordance with rules and regulations - support the chairman in ensuring the board functions efficiently and...

  • Renewable Energy Training Specialist

    2 weeks ago

    Patna, Bihar, India Husk Power Systems Full time

    About Us: Husk Power Systems is a leading player in the renewable energy sector, committed to empowering communities through sustainable solutions.Job Summary: We are seeking an experienced Renewable Energy Training Specialist to join our team. The successful candidate will be responsible for designing and delivering comprehensive training programs on Solar...

  • Female Admission Counselor

    4 months ago

    Patna, Bihar, India Indian Industrial Training Institute Full time

    We need well skilled counselors for the institute. Schedule: - Day shift Supplemental Pay: - Commission pay - Performance bonus **Experience**: - total work: 1 year (preferred)

  • F Emale Admission Counselor

    3 months ago

    Patna, Bihar, India Indian Industrial Training Institute Full time

    We need well skilled counselors for the institute. Pay: ₹10,000.00 - ₹12,000.00 per month Schedule: - Day shift Supplemental Pay: - Performance bonus **Experience**: - total work: 1 year (preferred)

  • English Teacher

    6 months ago

    Patna, Bihar, India indian industrial training institute Full time

    English Spoken Teacher for our institute **Job Type**: Part-time Pay: From ₹250.00 per hour Expected hours: 4 per week Schedule: - Day shift Ability to commute/relocate: - Patna, Bihar: Reliably commute or planning to relocate before starting work (required) **Education**: - Bachelor's (preferred) **Experience**: - Teaching: 1 year (preferred) -...

  • Cs Articleship Trainee

    2 weeks ago

    Kankarbagh, Patna, Bihar, India ProTax Protect Services Private Limited Full time

    We are a company secretary firm specializing in Accounting, Taxation And other Finanical Complaine services. We offer internships for students interested in learning and wants to develope skills. **Responsibilities**: Assist in drafting and reviewing legal documents, including board resolutions, minutes of meetings, and agreements. Conduct research on...

  • Train Supervisor Barauni Station

    6 months ago

    Bihar, India Ameral Business Services and Solutions OPC Pvt. Ltd. Full time

    Required: Train Supervisor for Barauni Station Required Qualification: - Graduation Experience - At least 1 year experience. Salary: - 12,500k CTC + Fooding Documents required: Aadhar card, Pan card, PVC, Medical report, 4 Photo Consultant Fee: ₹ 60,000 **Salary**: ₹12,499.00 - ₹12,500.00 per month **Benefits**: - Food...

  • Professional Diploma in Financial Accounting

    3 months ago

    Patna, Bihar, India THE GEORGE TELEGRAPH TRAINING INSTITUTE Full time

    Minimum Qualifications Bachelor’s degree in commerce. Proven experience (2-4 years) in a similar role. Strong organizational skills with the ability to manage multiple tasks and deadlines. Excellent written and verbal communication skills. Proficient in using Tally Prime Software, Various Government Tax Portal. Knowledge of Banking Product and...