Service Excellence Lead
1 day ago
**Job Description:**
We are looking for a skilled Service Excellence Lead to join our team at Staffing Solutions. As a key member of our operations team, you will be responsible for managing and enhancing service operations across a designated region.
Responsibilities:
- Develop and implement strategies to improve service quality, efficiency, and customer satisfaction.
- Lead a team of field service technicians and support staff, providing training and coaching to ensure they have the skills and knowledge needed to excel in their roles.
- Collaborate with dealerships and service centers within the region to ensure service processes align with company guidelines.
- Monitor and analyze key performance indicators (KPIs) for service quality, turnaround time, and customer satisfaction.
- Identify areas for operational improvement and implement best practices to enhance service delivery.
Requirements:
- Proven experience in service management, ideally within the two-wheeler industry.
- Strong leadership skills with the ability to manage a diverse team and handle challenging situations.
- Excellent communication and customer service skills.
- Analytical skills to interpret service data and drive continuous improvements.
Compensation and Benefits:
The estimated annual salary for this role is $90,000 - $120,000, depending on experience and qualifications. We also offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off.
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