Palo Alto Security Specialist

1 month ago


Bengaluru, Karnataka, India ScaleneWorks Full time

Job Title: Palo Alto Engineer

Job Summary:
ScaleneWorks is seeking a highly skilled Palo Alto Engineer to join our team. As a Palo Alto Engineer, you will be responsible for providing operational support for firewalls on multiple platforms across the client environment. You will also be the escalation point for complex technical issues and will be responsible for bringing problems to a resolution within a timely manner.

Key Responsibilities:
Provide operational support for firewalls on multiple platforms across the client environment
Escalation point for complex technical issues
Rotational weekend on-call to address critical issues
Responsible for bringing problems to a resolution within a timely manner
Lead operational projects to completion working with other stakeholders (including vendors)
Drive the resolution of all priority issues including participation in technical assistance conference calls
Support customers with process and technical questions related to daily operational work
Build relationships with customers, other teams, and vendors to provide exceptional service
Lead continuous improvement initiatives to drive efficiency and automate processes within Org Firewall Operations
Knowledge on compliance and regulatory requirements to assist with security audits and assist in remediation of any Network Security related issues

Qualifications:
Bachelor's Degree in Computer Science or equivalent industry experience
Professional Qualifications are preferred, including: Palo Alto Certified - PCNSE, Cisco Certified - CCNA Security or any other, ITIL Foundation Certified
Desired Years of Experience: 6 to 8 years

Technical Skills:
Expert level knowledge of Palo Alto firewalls (including Panorama & software blades – Application Control, URL Web Filtering, & IPS etc.)
Strong knowledge on Global Protect and Prisma access
Deployment and troubleshooting skills on PAN OS
Knowledge of Firemon, Tufin or Algosec firewall rule analyzer platform
Knowledge on Proxy solutions
Knowledge of LAN/WAN and network protocols
Advanced level skill in firewall policy management (Rule consolidation, cleanup, regular review using rule analysis tools)
Ability to manage support cases with external technology vendors
Knowledge of virtual technologies is a plus
Excellent written and verbal communication skills required. Must be able to easily analyze and communicate complex ideas to management.
Sensitivity and cultural awareness are essential as the role will involve contacting with a variety of people.
Discipline and experience in recognizing and handling confidential and sensitive information.
Excellent time management is crucial.
Ability to effectively prioritize and execute tasks in a high-pressure environment.



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