Support Engineering Solutions Specialist
2 weeks ago
Job Title: Support Engineering Solutions Specialist
Job Description: As a Support Engineering Solutions Specialist for Palo Alto Networks, you will be a thought leader in providing elevated and consultative post-sales technical support to our end-user customers. You will serve as the primary technical contact for escalated issues related to our SASE offerings, leading troubleshooting efforts for intricate technical problems and providing fault isolation and root cause analysis.
Your Key Responsibilities:
- Lead complex technical problem-solving efforts to resolve customer issues
- Act as a subject matter expert in Routing & Switching and Security technologies
- Collaborate with cross-functional teams to enhance product quality and internal processes
- Develop and maintain technical documentation in our Knowledge Base
- Identify trends in technical support and advocate for enhanced training initiatives
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field or equivalent military experience
- 5+ years of experience in a technical support role, with expertise in Routing & Switching and Security technologies
- Strong understanding of cloud deployments, particularly in AWS and GCP
- Experience with next-generation firewalls and deep knowledge of product-level architecture and packet flows
- Familiarity with authentication protocols such as Radius and TACACS
- Proficiency in using traffic generator tools, scripting, and automation mechanisms
About Us:
Palo Alto Networks is a leading cybersecurity company that provides innovative solutions to protect our customers' networks and data. Our Technical Support team is critical to our success, and as a Support Engineering Solutions Specialist, you will play a key role in enabling customer success by providing world-class technical support.
We Offer:
- A dynamic and collaborative work environment
- Opportunities for career growth and professional development
- A competitive salary and benefits package
- The chance to work with a talented team of cybersecurity professionals
How to Apply:
If you are a motivated and experienced technical professional looking for a new challenge, please submit your resume and cover letter for consideration.
About Palo Alto Networks:
Palo Alto Networks is an equal opportunity employer committed to diversity and inclusion. We celebrate diverse perspectives and backgrounds and are proud to be an employer of choice for talented individuals from all walks of life.
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