Cybersecurity Expert with Advanced Routing and Security Knowledge
1 week ago
About Us
Palo Alto Networks is a leader in the field of cybersecurity, dedicated to providing innovative solutions to protect our digital way of life.
As a company, we are built on the foundation of challenging and disrupting the traditional approach to cybersecurity. Our mission is to be the partner of choice for our customers, providing them with the highest level of security and peace of mind.
We are committed to creating a world where each day is safer and more secure than the one before. To achieve this goal, we need talented individuals like you to join our team.
About the Role
This is an exciting opportunity to join our technical support team as a Principal Support Specialist. In this role, you will be responsible for providing escalated technical support to our customers, leveraging your expertise in routing and security technologies.
As a subject matter expert, you will work closely with our customers to understand their requirements and needs, providing innovative solutions to complex technical problems. You will also act as a TAC lead for large customers, guiding other engineers handling technical issues and helping to give direction to such customers.
Your Responsibilities
- Serve as the primary technical contact for escalated issues related to Palo Alto's SASE offerings
- Lead troubleshooting efforts for intricate technical problems, providing fault isolation and root cause analysis
- Act as a subject matter expert in areas including Routing & Switching (OSPF, BGP, VLAN, STP) and Security (IPSEC, SSL-VPN, NAT, GRE)
- Provide technical leadership and consultation on complex system solutions, leveraging your expertise in next-generation firewalls and product architectures
- Review and publish technical documentation in our Knowledge Base, and mentor colleagues in generating technical knowledge articles
- Work with cross-functional teams, including Development, Sales, QA, and Marketing, to enhance product quality and internal processes
- Identify trends in technical support and advocate for enhanced training initiatives to improve team proficiency
- Champion a culture of innovation and continuous learning, mentoring team members to increase engineering skills and efficiency
Requirements
To be successful in this role, you will need:
- Bachelor's degree in Computer Science, Information Technology, or related field or equivalent military experience required
- 5+ years of experience in a technical support role, with expertise in Routing & Switching and Security technologies
- Strong understanding of cloud deployments, particularly in AWS and GCP
- Experience with next-generation firewalls and deep knowledge of product-level architecture and packet flows
- Familiarity with authentication protocols such as Radius and TACACS
- Proficiency in using traffic generator tools, scripting, and automation mechanisms to replicate complex customer scenarios
- Relevant certifications (e.g., CCNP, CCIE, CISSP) are highly desirable
- Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders
What We Offer
As a member of our team, you can expect:
- A competitive salary range of $140,000 - $170,000 per year
- A comprehensive benefits package, including medical, dental, and vision insurance
- A 401(k) plan with company match
- Tuition reimbursement and professional development opportunities
- A dynamic and inclusive work environment with opportunities for growth and advancement
About Palo Alto Networks
Palo Alto Networks is a global leader in cybersecurity, with a commitment to innovation and customer satisfaction. We are proud to have a diverse and inclusive workplace, with employees from all over the world. If you are passionate about cybersecurity and want to make a difference, we encourage you to apply for this exciting opportunity.
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