Global Operations Director for Managed Services Team
2 weeks ago
We are seeking a highly skilled and experienced Global Operations Director to lead our managed services team in India.
The ideal candidate will have a proven track record of establishing and managing high-performing teams, with a strong focus on operational excellence, process improvement, and risk management.
About Red PointsAt Red Points, we are the leading solution provider for recovering digital revenue. With over 1,000 companies relying on our platform, we are committed to making the Internet a safer place.
As a B Corp certified company, we prioritize diversity, equity, and inclusion in all aspects of our business.
Job Responsibilities- Team Leadership and Management
- Recruit, onboard, and build a skilled team capable of delivering high-quality services.
- Foster a culture of accountability, teamwork, and continuous improvement within the team.
- Maintain open communication channels across countries, teams, and departments to ensure collaboration and alignment.
- Oversight Day-to-Day Operations with execution leaders to supervise daily activities.
- Track and analyze key performance indicators (KPIs) to ensure operational efficiency and adherence to SLAs.
- Risk Mitigation: Develop proactive strategies to address operational risks effectively.
- Lead initiatives to streamline processes and enhance operational efficiency.
- Empower innovation by working closely with Barcelona-based managers and leads to encourage and implement process enhancements.
- Evaluate and improve service quality standards to meet or exceed client expectations.
- Production control and process improvement methodologies.
- Data analysis and interpretation skills.
- Financial management and budgeting expertise.
- BPO industry knowledge.
- Successfully establish and stabilize a high-performing team within the first 12 months.
- Develop and execute proactive risk mitigation strategies with demonstrable success.
- Maintain or exceed SLAs consistently by production control and process improvement.
- Ensure SLAs and service quality standards are met to ensure contract renewal.
A competitive salary of approximately $120,000 - $150,000 per year, depending on experience.
A dynamic work environment with opportunities for growth and professional development.
A diverse and inclusive workplace that values diversity, equity, and inclusion.
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