
Service Relationship Manager
22 hours ago
Closing Deals and Growing Customer Relationships
About This Role:This is a sales-focused position where you will be responsible for driving delivery and sales of various services to assigned clients.
- Main Objectives:
- Drive delivery and sales of Data (Internet Bandwidth, MPLS, Cloud), Voice (Postpaid), Broadband, and Fixed Line services in the assigned territory.
- Achieve growth in Customer Market Share (CMS) and Revenue Market Share (RMS) across new and existing accounts.
- Acquire new clients and grow revenue through upselling and cross-selling opportunities.
- Negotiate, finalize, and execute contracts/orders to meet revenue targets.
- Act as the primary contact for all client needs across the three lines of business.
- Build, manage, and grow strong, long-term client relationships.
- Coordinate with internal teams to ensure on-time delivery and customer satisfaction.
- Gather client insights and provide proactive business solutions.
- Maintain high customer service standards and resolve issues effectively.
- You have experience in sales and customer service roles.
- You have knowledge of the telecommunications industry and its products.
- You have excellent communication and negotiation skills.
- You are results-driven and goal-oriented.
- You are able to work independently and as part of a team.
- We offer competitive compensation packages.
- We offer opportunities for career growth and professional development.
- We offer a dynamic and supportive work environment.
Please submit your application, including your resume and cover letter, to [insert contact information].
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