Business Development Manager

At our organization, we're seeking a Business Development Manager to spearhead client acquisition and retention.

• The ideal candidate will develop the mortgage lending business by acquiring new clients, fostering repeat business, and securing referrals from existing clients.
• This role requires regular meetings and sales calls with prospective clients in the real estate sector to source business opportunities.
• The successful candidate will ensure the acquisition of the right customer profile by sourcing customers based on relevant segmentation norms.
• They will provide valuable insights to regional heads on competitor activity and new market developments in their local area.
• Additionally, they will contribute to cross-selling and up-selling various financial services products and loans to enhance fee and other income streams.
• Actively participating in initiatives and contests driven by Business Development teams is essential for success in this role.

Effective channel management at the local level is crucial, involving interactions with customers and influencers to grow the mortgage lending business.

• Meetings with real estate agents, home builders, developers, attorneys, professional organizations, bankers, direct sales associates, and channel partners are key to sourcing new business opportunities.
• Ensuring the on-boarding of DSAs, DSTs, Brokers, and other channel partners is vital for smooth operations.
• Timely payouts and resolution of queries raised by channel partners are essential for maintaining strong relationships.

Delivering high levels of customer satisfaction is paramount, achieved by understanding and addressing customer needs and issues on a continuous basis.

• Retaining and managing existing client relationships through faster TAT and effective client servicing is critical.
• The role involves periodically reviewing client requirements, monitoring relationships from initiation to closure, and providing necessary feedback to the head office.
• Keeping client promises and adequately addressing grievances escalated to senior management is essential for building trust.
• Following standardized sales processes and documentation norms ensures quick and compliant closure of client requests.

Maintaining compliance with policies and processes is vital, providing all relevant documentation and support to Risk & Operations teams.

• Ensuring compliance with all critical procedures and processes, both internally and externally defined, is essential.
• Accurate collection and submission of documentation required for credit analysis is crucial for informed decision-making.
• Coordination with the credit risk team for pre- and post-sanction activities such as execution of documentation and sanction of loan proposals is vital.
• Collaboration with the operations team for pre- and post-sanction activities like disbursements and handling deviations during the credit life cycle is essential.
• Monitoring and supporting the collections team in recovery of NPAs is critical for minimizing losses.
• Cordination with market intermediaries like banks and distributors ensures smooth operations.

Generating MIS data at a local level and communicating it to senior management enables better risk management and customer service.

• Sending periodic activity and sales reports to the reporting manager ensures updation of MIS databases related to case status and issues.
• Monitoring PDDs and subsequent collection and submission to the risk or operations teams is vital.
• Undertaking Approved Project Funding (APF) and Approved Disbursement Funding (ADF) activities facilitates faster and smoother penetration in the segment.
• Monitoring non-starter cases and coordinating subsequent efforts for recovery of dues is essential.
• Closely monitoring delinquent cases and taking necessary steps to achieve collection of dues is critical for minimizing losses.

We offer a competitive compensation package, comprehensive training, and opportunities for career growth and development.