Tractor Loan Relationship Manager
3 weeks ago
Job Summary:
The Tractor Loan Relationship Manager is responsible for providing financial solutions to meet the requirements of Tractor Loan customers and ensuring value-added customer service. This role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing, and deepening.
Key Responsibilities:
- Acquire new customers for Tractor Loans with a detailed understanding of credit assessment, providing end-to-end solutions to clients.
- Establish close connections with existing customers through mailers and phone calls, sharing insights on interest rate fluctuations and product offerings.
- Empanel new Dealers, DSA, and DST in the market.
- Generate new sales leads for Dealership business customers through referrals from existing clients and promotional activities.
- Conduct policy training for internal team members.
- Proactively resolve customer queries.
- Aggregate knowledge of competitor products and best practices in the market.
- Track channels and team for quality sourcing and a healthy portfolio.
- Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers.
- Recommend process changes to improve service efficiency and quality across the branch network.
- Demonstrate ability in sales planning and conceptualize promotions and marketing initiatives.
Managerial & Leadership Responsibilities:
- Attract and retain best-in-class talent for key roles in their reporting structure.
- Monitor key parameters on employee productivity, hiring quality, and attrition rates, making necessary improvements.
- Enable teams to drive growth targets by providing necessary support.
Education Qualification:
Graduation: Any Graduate
Experience: 2 to 5 years of relevant branch banking experience.
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