Tractor Loan Relationship Manager

3 weeks ago


Andhra Pradesh, India IDFC FIRST Bank Full time

Job Summary:

The Tractor Loan Relationship Manager is responsible for providing financial solutions to meet the requirements of Tractor Loan customers and ensuring value-added customer service. This role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing, and deepening.

Key Responsibilities:

  • Acquire new customers for Tractor Loans with a detailed understanding of credit assessment, providing end-to-end solutions to clients.
  • Establish close connections with existing customers through mailers and phone calls, sharing insights on interest rate fluctuations and product offerings.
  • Empanel new Dealers, DSA, and DST in the market.
  • Generate new sales leads for Dealership business customers through referrals from existing clients and promotional activities.
  • Conduct policy training for internal team members.
  • Proactively resolve customer queries.
  • Aggregate knowledge of competitor products and best practices in the market.
  • Track channels and team for quality sourcing and a healthy portfolio.
  • Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers.
  • Recommend process changes to improve service efficiency and quality across the branch network.
  • Demonstrate ability in sales planning and conceptualize promotions and marketing initiatives.

Managerial & Leadership Responsibilities:

  • Attract and retain best-in-class talent for key roles in their reporting structure.
  • Monitor key parameters on employee productivity, hiring quality, and attrition rates, making necessary improvements.
  • Enable teams to drive growth targets by providing necessary support.

Education Qualification:

Graduation: Any Graduate

Experience: 2 to 5 years of relevant branch banking experience.



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