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Salesforce Process Improvement Specialist
3 weeks ago
Salesforce Business Analyst plays a crucial role in analyzing business needs and developing solutions to improve business processes.
Responsibilities:
- Analyze business objectives, drivers, and success metrics to identify requirements across business units and system processes.
- Document business requirements and detailed functional and technical specifications for review and delivery to the development team using agile model.
- Communicate system requirements and maintain system processes including regular status reports to stakeholders.
- Participate in project delivery and process optimization to support the execution of projects using various methodologies.
- Identify change management processes and techniques to handle change within a business with minimal disruption.
- Design agile change strategies to navigate the transformation process and prepare for future releases.
- Maintain awareness of best practices including processes and technology to identify opportunities for improvement.
- Ability to break complex topics into digestible pieces for technical and non-technical stakeholders.
- Handle multiple engagements simultaneously without compromising accountability or reducing engagement level.
- Provide guidance feedback to junior analysts to elevate their capabilities.
Required Skills & Qualifications
- Minimum 5 years Salesforce CRM experience as a Business Analyst or Business Systems Analyst required.
- Change management experience preferred.
- Project management experience preferred.
- Salesforce Business Analyst Certification preferred.
- Strong working knowledge of Salesforce platform out-of-the-box functionality.
- Excellent listening, communication, facilitation, and presentation soft skills.
- Ability to define and communicate the big picture in terms of the solution and break it down into smaller manageable work units.
- Strong interpersonal, consultative, consensus builder, and issue resolution skills.
- Experience working in a team-oriented, collaborative environment.
Benefits
This is an exciting opportunity to be part of a team that drives business growth and improvement through innovative solutions.
The ideal candidate will have excellent analytical and problem-solving abilities, with the ability to collaborate with multiple stakeholders to deliver strategic initiatives under time and resource constraints.
This fast-paced, evolving environment offers endless opportunities for growth and professional development.
