TechOps Operations Manager

4 weeks ago

Gurgaon, Haryana, India AHEAD Full time

We are seeking a highly skilled and experienced Operations Supervisor to lead our TechOps team. The ideal candidate will have a strong background in managing infrastructure environments and possess excellent leadership and team management skills.


This role is critical in ensuring the optimal performance and reliability of our systems. You will be responsible for supervising a team of admins and engineers, providing guidance, coaching, and performance feedback. Additionally, you will be expected to monitor workloads, adjust as necessary to ensure optimal resource utilization, and ensure proper coverage within shifts.


You will also be responsible for identifying training needs within the team and coordinating training programs to enhance technical skills and knowledge. Furthermore, you will be expected to provide regular reports and updates to TL/Managers on team performance and operational metrics.


Responsibilities:



  • Supervise a team of admins and engineers, providing guidance, coaching, and performance feedback.
  • Monitor workloads and adjust as necessary to ensure optimal resource utilization.
  • Ensure proper coverage within the shifts in coordination with the TL's.
  • Identify training needs within the team and coordinate training programs to enhance technical skills and knowledge.
  • Provide regular reports and updates to TL/Managers on team performance and operational metrics.
  • Monitor system performance and proactively address any issues or potential risks.
  • Collaborate with other departments in case of any issues.
  • Mentor and support team members, fostering an environment of professional growth and development.
  • Ensure changes are approved by the customer as well as AHEAD and implemented within the scheduled timeframe.
  • Responsible for communicating, leading, and managing all high severity outage situations.
  • Assist with the onboarding of new team members.
  • Provide guidance to the team as and when required.
  • Participate in internal Managed Services focused continual service improvement projects.
  • Act as a point of contact for any P1 issue, take the lead, and triage different resources as required.
  • Ensure proper and complete shift handovers are sent on every shift.
  • Keep a check on the TechOps dashboard and ensure all tickets are updated and no aged tickets are there.
  • Keep a check on login adherence as well as team attendance.

Qualifications:



  • Bachelor's degree in computer science, Information Technology, or equivalent certification.
  • Strong organizational and time management skills.
  • Excellent problem-solving and decision-making abilities.
  • ITIL Certified a plus point.
  • A minimum of 9 years of experience in TechOps support, with at least 3 to 4 years in a supervisory role.
  • Ability to work under pressure and meet deadlines.
  • Proven experience in system monitoring, performance tuning, and troubleshooting within a Wintel environment.
  • Excellent leadership and team management skills.
  • Strong communication skills, both verbal and written.
  • Ability to manage multiple tasks and work effectively under pressure.
  • As an Operations Supervisor in TechOps, you play a crucial role in ensuring the smooth operation of technical processes and the overall success of the department.

AHEAD is a leading company in the industry, and we are committed to providing our employees with a challenging and rewarding work environment. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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