IT Operations Manager

3 weeks ago


Gurgaon, Haryana, India Smart Levo Innovation Full time
Job Brief

We are seeking a skilled IT Operations Manager to oversee the planning, direction, and coordination of our organization's IT operations. The ideal candidate will be responsible for improving performance, productivity, and efficiency through the implementation of effective methods and strategies.

Key Responsibilities

  • Ensure proper functioning of the CRM Application, Billing System, and Website.
  • Be the Single Point of Contact (SPOC) for process-related issues and changes.
  • Coordinate with vendors for enhancements and bug fixes for Billing, CRM, and Website.
  • Deliver timely solutions and services to stakeholders and customers.
  • Monitor SLA management to ensure continuous improvement in delivering value.
  • Efficiently utilize all available resources in the IT Operations team to ensure timely, cost-efficient, and quality delivery to stakeholders.
  • Stakeholder and Team Management.

Requirements

  • Extensive knowledge of SQL operations, query writing, and operations.
  • Good writing skills, specifically for Business Requirement Documents.
  • Ability to effectively communicate with all levels of the organization.
  • Leadership and organizational skills.
  • Education and/or Experience
    • Bachelor's degree (B.E.) or equivalent from a four-year college or technical school.
    • A minimum of 4-5 years of related experience and/or training.
    • Equivalent combination of education and experience.
  • Working experience of more than 5 years in the IT domain.


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