Operations Manager

2 weeks ago


Gurgaon, Haryana, India AHEAD Full time

We are seeking a highly skilled Operations Supervisor to oversee our infrastructure environment. This critical role ensures the optimal performance and reliability of our systems. The ideal candidate will have extensive experience in managing TechOps environments and possess strong leadership capabilities to drive the success of our IT operations.

Key Responsibilities
  • Supervise a team of admins and engineers, providing guidance, coaching, and performance feedback to promote a positive work environment and encourage teamwork and collaboration.
  • Monitor workloads and adjust as necessary to ensure optimal resource utilization and ensure proper coverage within the shifts in coordination with the TL's.
  • Identify training needs within the team and coordinate training programs to enhance technical skills and knowledge, fostering a culture of continuous learning and professional development.
  • Provide regular reports and updates to TL / Managers on team performance and operational metrics, and monitor system performance and proactively address any issues or potential risks.
  • Collaborate with other departments in case of any issues, mentor and support team members, and foster an environment of professional growth and development.
  • Ensure changes are approved by the customer as well as AHEAD and implemented within the scheduled timeframe, and act as a point of contact for any P1 issue, taking the lead and triaging different resources as required.
  • Assist with the onboarding of new team members, provide guidance to the team as and when required, and participate in internal Managed Services focused continual service improvement projects.
Requirements
  • Bachelor's degree in computer science, Information Technology, or equivalent certification.
  • Strong organizational and time management skills, excellent problem-solving and decision-making abilities, and ITIL Certified a plus point.
  • A minimum of 9 years of experience in TechOps support, with at least 3 to 4 years in a supervisory role, and proven experience in system monitoring, performance tuning, and troubleshooting within a Wintel environment.
  • Excellent leadership and team management skills, strong communication skills, both verbal and written, and ability to manage multiple tasks and work effectively under pressure.

AHEAD is seeking a dedicated Operations Supervisor to play a crucial role in ensuring the smooth operation of technical processes and the overall success of the department.



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