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Senior Voice Operations Manager

1 month ago

Gurgaon, Haryana, India Wipro Digital Operations and Platforms Full time
Job Title: Senior Voice Operations Manager

We are seeking a highly skilled Senior Voice Operations Manager to join our team at Wipro Digital Operations and Platforms. As a key member of our operations team, you will be responsible for leading a team of voice operations professionals and ensuring the delivery of high-quality services to our clients.

Key Responsibilities:
  • Lead a team of voice operations professionals to deliver high-quality services to clients
  • Develop and implement process improvements to increase efficiency and productivity
  • Collaborate with cross-functional teams to ensure seamless service delivery
  • Monitor and analyze key performance indicators (KPIs) to drive business growth
  • Provide coaching and development opportunities to team members to enhance their skills and knowledge
Requirements:
  • 5-6 years of experience in voice operations or a related field
  • Proven track record of leading high-performing teams and delivering results
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Bachelor's degree in any discipline
What We Offer:
  • Opportunity to work with a leading digital operations and platforms company
  • Chance to lead a high-performing team and drive business growth
  • Competitive compensation and benefits package
  • Opportunities for professional development and growth