Voice Process Associate
3 weeks ago
Job Description:
The Voice Process team at Digi Upaay Solutions Pvt Ltd is responsible for delivering exceptional customer experiences through inbound and outbound voice interactions.
Inbound Voice Process:Our inbound voice process involves handling customer inquiries, providing product information, and resolving customer concerns in a timely and professional manner.
Key Responsibilities:
- Answer customer calls and respond to inquiries
- Provide product information and resolve customer concerns
- Handle customer complaints and feedback
- Collaborate with team members to achieve customer satisfaction goals
Our outbound voice process involves making proactive calls to customers to offer products or services, upsell, or cross-sell.
Key Responsibilities:
- Make outbound calls to customers
- Offer products or services, upsell, or cross-sell
- Handle customer objections and concerns
- Meet sales targets and customer satisfaction goals
Requirements:
Essential Skills:
- Excellent communication and interpersonal skills
- Fluency in English, Hindi, and Marathi
- No Mother Tongue Influence
Additional Requirements:
- Availability for shift work, including weekends and holidays
- Ability to work in a team environment
Interview Process:
The interview process for this role will consist of a combination of the following:
1. HR Round: A conversation with a member of our HR team to discuss your experience and qualifications.
2. Language Test: A test of your language skills, including verbal and written components.
3. Aptitude Test: A test of your problem-solving and analytical skills.
4. Ops Round: A presentation of your skills and experience to our operations team.
5. Client Round: A meeting with our client to discuss your qualifications and fit for the role.
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