Voice Process Associate

3 weeks ago


Gurgaon, Haryana, India Digi Upaay Solutions Pvt Ltd Full time

Job Description:

The Voice Process team at Digi Upaay Solutions Pvt Ltd is responsible for delivering exceptional customer experiences through inbound and outbound voice interactions.

Inbound Voice Process:

Our inbound voice process involves handling customer inquiries, providing product information, and resolving customer concerns in a timely and professional manner.

Key Responsibilities:

  1. Answer customer calls and respond to inquiries
  2. Provide product information and resolve customer concerns
  3. Handle customer complaints and feedback
  4. Collaborate with team members to achieve customer satisfaction goals
Outbound Voice Process:

Our outbound voice process involves making proactive calls to customers to offer products or services, upsell, or cross-sell.

Key Responsibilities:

  1. Make outbound calls to customers
  2. Offer products or services, upsell, or cross-sell
  3. Handle customer objections and concerns
  4. Meet sales targets and customer satisfaction goals

Requirements:

Essential Skills:

  1. Excellent communication and interpersonal skills
  2. Fluency in English, Hindi, and Marathi
  3. No Mother Tongue Influence

Additional Requirements:

  1. Availability for shift work, including weekends and holidays
  2. Ability to work in a team environment

Interview Process:

The interview process for this role will consist of a combination of the following:

1. HR Round: A conversation with a member of our HR team to discuss your experience and qualifications.

2. Language Test: A test of your language skills, including verbal and written components.

3. Aptitude Test: A test of your problem-solving and analytical skills.

4. Ops Round: A presentation of your skills and experience to our operations team.

5. Client Round: A meeting with our client to discuss your qualifications and fit for the role.



  • Gurgaon, Haryana, India Yatriv Consultants Full time

    Job Title: Associate Voice Process CoordinatorJob Type: Full TimeLocation: BangaloreExperience: 6 MonthsJob Description:We are seeking a highly skilled Associate Voice Process Coordinator to join our team at Yatriv Consultants. The ideal candidate will have excellent communication skills and be able to handle customer inquiries in a professional and...


  • Gurgaon, Haryana, India Yatriv Consultants Full time

    Job Title: Inbound Voice Process AssociateJoin Yatriv Consultants, a leading recruitment agency, as we seek a skilled Inbound Voice Process Associate to join our team. As an Inbound Voice Process Associate, you will be responsible for handling customer inquiries and resolving issues in a professional and courteous manner.Key Responsibilities:Answer customer...


  • Gurgaon, Haryana, India Digi Upaay Solutions Pvt Ltd Full time

    Job Description:Digi Upaay Solutions Pvt Ltd seeks a skilled Customer Service Representative to handle inbound and outbound voice processes.Inbound Voice ProcessThis involves answering customer inquiries about products or services over the phone.Excellent communication skills, fluency in English, Hindi, and Marathi, and no mother tongue influence are...


  • Gurgaon, Haryana, India Sana Search International Full time

    Job Title: Voice Process SpecialistWe are seeking a skilled Customer Service Associate to join our team at Sana Search International. As a Voice Process Specialist, you will be responsible for handling customer inquiries and providing excellent communication skills.Key Responsibilities:- Handle customer inquiries via phone or other communication channels-...


  • Gurgaon, Haryana, India 2coms Full time

    Job Title: International Voice Process- GurugramJob Description:We are seeking a skilled Customer Support representative to join our team at 2coms. As an International Voice Process Associate, you will be responsible for delivering exceptional customer service to our global clients.Responsibilities:Address customer issues and resolve them in a timely and...


  • Gurgaon, Haryana, India Yatriv Consultants Full time

    Job Title: Associate - Outbound Voice ProcessJob Type: Full-timeExperience: Minimum 6 months in any fieldKey Responsibilities:Providing excellent customer service via phone callsResolving customer inquiries and issues in a timely mannerWorking in a rotational US shift with 9 hours of working time per day5 working days per week with 2 fixed days off on...

  • Process Associate

    3 weeks ago


    Gurgaon, Haryana, India Genpact Full time

    About the Role:At Genpact, we're on a mission to deliver outcomes that shape the future. As a Process Associate - Voice and Claims Specialist, you'll be part of our team that works to serve and transform leading enterprises. Your key responsibilities will include transaction processing, making calls to insured providers and facilities, prioritizing...


  • Gurgaon, Haryana, India Yatriv Consultants Full time

    Yatriv Consultants is seeking an experienced Associate for its Outbound Voice Process team. The ideal candidate will have a minimum of 6 months of experience in any field.Key Responsibilities:Providing exceptional customer service via phoneHandling inbound and outbound calls with high accuracy and efficiencyMaintaining accurate records of all...


  • Gurgaon, Haryana, India Yatriv Consultants Full time

    Job Title: Associate - Outbound Voice ProcessLocation: Gurgaon Sec 32Job Type: Full timeWorking Hours: 9 hoursWorking Days: 5 daysAs a key member of our team at Yatriv Consultants, you will be responsible for handling outbound voice processes with a strong focus on customer service. We require a highly organized and efficient individual with excellent...


  • Gurgaon, Haryana, India Yatriv Consultants Full time

    Job Title:Customer Service Associate - Outbound Voice ProcessJob Summary:The ideal candidate will have excellent communication skills and be able to handle customer inquiries with professionalism and courtesy.Responsibilities:Handle customer calls and respond to queries in a timely and efficient mannerProvide product information and resolve customer...


  • Gurgaon, Haryana, India Yatriv Consultants Full time

    Job Summary: We are seeking a highly skilled and detail-oriented Outbound Voice Process professional to join our team at Yatriv Consultants.About the Role: As an Outbound Voice Process Associate, you will be responsible for making outbound calls to customers, providing them with information about our products and services, and handling any customer inquiries...


  • Gurgaon, Haryana, India Sun Life Full time

    Job Title: Senior Process AssociateAt Sun Life, we are seeking a highly skilled Senior Process Associate to join our team. As a Senior Process Associate, you will be responsible for processing transactions to meet and exceed defined service levels of quality, speed, and productivity.Key Responsibilities:Process transactions to meet and exceed defined service...


  • Gurgaon, Haryana, India 2coms Full time

    Job DescriptionGreetings, we have an excellent opportunity for international voice process in a leading MNC in Gurugram location.Key Responsibilities:The primary job of a customer service representative is to address customer issues and resolve them in a timely and efficient manner.Customer support reps interact with customers on various channels such as...


  • Gurgaon, Haryana, India MattsenKumar Full time

    Job Title: Process Associate TeluguJob Summary:A highly skilled Telugu Language Customer Service Representative is required to join our team at MattsenKumar. As a BPO Voice Process Executive, you will be responsible for handling inbound calls from international clients, providing excellent customer service, and meeting the required business objectives. This...


  • Gurgaon, Haryana, India Yatriv Consultants Full time

    Job SummaryWe are seeking an experienced and skilled Associate - Outbound Voice Process to join our team at Yatriv Consultants in Gurgaon Sec 32. As a key member of our outbound voice process, you will be responsible for delivering exceptional customer experiences through high-quality calls.The ideal candidate will have a minimum of 6 months of experience in...


  • Gurgaon, Haryana, India Pranam Recruiters Full time

    Job Title:Customer Success Associate Domestic Process ExpertJob Summary:We are seeking a highly skilled Customer Success Associate to join our team. The successful candidate will be responsible for handling customer queries efficiently and effectively, providing excellent customer service through voice and chat support, and ensuring customer satisfaction by...


  • Gurgaon, Haryana, India People First Consultants Full time

    Job Title: Voice Process ExecutiveJob Summary: We are seeking a highly skilled Voice Process Executive to join our team at People First Consultants. The successful candidate will be responsible for ensuring that all voice-related processes are executed efficiently and effectively.Key Responsibilities:Verify the content with the website.Check the images match...


  • Gurgaon, Haryana, India Emblaze Hiring Solutions Full time

    **International BPO Voice Process Opportunity**We are seeking a highly motivated and experienced candidate to join our team as a Customer Service Representative in the International BPO Voice Process.**Key Requirements:**18 months of experience in International BPO in Voice processGraduate with 9 months of experience in International BPO in Voice...


  • Gurgaon, Haryana, India Sun Life Full time

    Job OverviewSun Life is seeking a highly skilled Senior Process Associate to join our team. As a key member of the Document Team, you will be responsible for process transactions to meet and exceed defined service levels of quality, speed, and productivity.Key Responsibilities:Process transactions efficiently and effectivelyMeet and exceed service level...

  • Process Associate

    4 weeks ago


    Gurgaon, Haryana, India MattsenKumar Full time

    Job Category: Work From Office Job Type: Full Time Job Location: Gurugram Job Description:We are seeking a highly motivated and customer-focused Process Associate to join our team at MattsenKumar. As a Process Associate, you will be responsible for providing excellent customer service to international clients through inbound calling.Key...