International Voice Process Associate

2 weeks ago


Gurgaon, Haryana, India 2coms Full time
Job Description

Greetings, we have an excellent opportunity for international voice process in a leading MNC in Gurugram location.

Key Responsibilities:
  • The primary job of a customer service representative is to address customer issues and resolve them in a timely and efficient manner.
  • Customer support reps interact with customers on various channels such as phone, email, and social media.
  • Ensure that all valid customer concerns are dealt with immediately.
Requirements:
  • Good communication skills, take calls over phone which involves working in different time zones.
  • Take calls from global clients and initiate the right response to them, positively and professionally.
  • Excellent English - both verbal and written communication skills.
  • Knowledge of customer service principles and practices.
  • Good technical knowledge.
Qualification:

Graduate with 1yr & above experience in international voice process.

Salary: Up to 32k CTC

Benefits: PF, ESI, Incentives, Cab facilities, Training facilities

Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.



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