International Voice Process Professional
2 weeks ago
Job Title: International Voice Process Professional - Gurugram
Company: A leading Indian multinational company that provides technology and business process outsourcing services
Location: Gurugram
Job Type: Full-time
Job Description:
The primary role of a customer service representative is to address customer issues and resolve them in a timely and efficient manner. Support reps interact with customers on various channels such as phone, email, and social media. The goal is to ensure that all valid customer concerns are dealt with immediately.
Responsibilities:
- Address customer issues and concerns in a timely and efficient manner
- Interact with customers on various channels such as phone, email, and social media
- Ensure that all valid customer concerns are dealt with immediately
Requirements:
- Good communication skills, including the ability to work in different time zones
- Ability to take calls from global clients and initiate the right response
- Excellent English language skills, both verbal and written
- Knowledge of customer service principles and practices
- Good technical knowledge
Qualifications:
- Graduate with 1 year or more experience in international voice process interviews
Salary: Up to 32k CTC
Benefits:
- PF
- ESI
- Incentives
- Cab facilities
- Training facilities
Opportunity to move laterally within the organization.
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