International Voice Process Professional
2 weeks ago
Customer Service Representative Job Description
We are seeking a highly skilled and experienced Customer Service Representative to join our team at 2coms in Gurugram.
The ideal candidate will have excellent communication skills, both verbal and written, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Provide exceptional customer service to international clients via phone, email, and other communication channels.
- Address customer issues and concerns in a timely and professional manner.
- Collaborate with internal teams to resolve customer complaints and issues.
- Meet or exceed performance metrics and targets.
- Stay up-to-date with company policies, procedures, and product knowledge.
Requirements:
- Bachelor’s degree or equivalent experience in a related field.
- At least 1 year of experience in customer service or a related field.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to work in a team environment and adapt to changing priorities.
- Fluency in English language (both verbal and written).
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Work-life balance and flexible working arrangements.
- Recognition and rewards for outstanding performance.
How to Apply:
Interested candidates should submit their resume and cover letter to [insert contact information].
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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