Voice Process Professional

2 weeks ago


Gurgaon, Haryana, India 2coms Full time
Job Opportunity
Greetings,
An excellent chance to work in an international voice process with a leading MNC in Gurugram location.

Designation: Customer Support Representative

Location: Gurugram
Interview Mode: Face-to-face
Shift: Night Shift
Week Off: 2 Days rotational

Responsibilities:
  • The primary job of a customer service representative is to address customer issues and resolve them in a timely and efficient manner.
  • Support reps interact with customers on various channels such as phone, email, and social media.
  • Ensure all valid customer concerns are dealt with immediately.


Requirements:Candidate should have:
  • Good communication skills, take calls Over Phone which involves working in different time zones
  • Take calls from Global clients and initiate the right response to them, positively and professionally, flexible to work in shifts.
  • Excellent English - both verbal and written communication skills
  • Knowledge of customer service principles and practices
  • Good technical knowledge

Qualification: Graduate with 1yr & above experience international voice process interviews.

Salary: Upto 32k CTC
Benefits:PF, ESI, Incentives, Cab facilities, Training facilities

Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.



Requirements:
Excellent English - both verbal and written communication skills. Knowledge of customer service principles and practices. Good technical knowledge. Flexible to work in shifts. Must have done Under Graduate / Graduate / Post Graduate. Freshers and Experienced both are eligible. Rotational Shift / Flexible to work in Night shifts.

Key Skills:
  • Customer Service
  • Communication
  • Problem Solving
  • Team Work
  • Time Management


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