Voice Process Professional
2 weeks ago
Greetings,
An excellent chance to work in an international voice process with a leading MNC in Gurugram location.
Designation: Customer Support Representative
Location: Gurugram
Interview Mode: Face-to-face
Shift: Night Shift
Week Off: 2 Days rotational
Responsibilities:
- The primary job of a customer service representative is to address customer issues and resolve them in a timely and efficient manner.
- Support reps interact with customers on various channels such as phone, email, and social media.
- Ensure all valid customer concerns are dealt with immediately.
Requirements:Candidate should have:
- Good communication skills, take calls Over Phone which involves working in different time zones
- Take calls from Global clients and initiate the right response to them, positively and professionally, flexible to work in shifts.
- Excellent English - both verbal and written communication skills
- Knowledge of customer service principles and practices
- Good technical knowledge
Qualification: Graduate with 1yr & above experience international voice process interviews.
Salary: Upto 32k CTC
Benefits:PF, ESI, Incentives, Cab facilities, Training facilities
Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.
Requirements:
Excellent English - both verbal and written communication skills. Knowledge of customer service principles and practices. Good technical knowledge. Flexible to work in shifts. Must have done Under Graduate / Graduate / Post Graduate. Freshers and Experienced both are eligible. Rotational Shift / Flexible to work in Night shifts.
Key Skills:
- Customer Service
- Communication
- Problem Solving
- Team Work
- Time Management
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