Customer Service Representative

5 days ago


Gurgaon, Haryana, India WSNE Consulting Pvt. Ltd. Full time

At WSNE Consulting Pvt. Ltd., we are seeking a skilled Customer Service Representative to join our team in the voice process. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients via phone, email, or live chat. Your primary focus will be on resolving customer inquiries, addressing complaints, and ensuring overall customer satisfaction.

Key Responsibilities:

  1. Respond to Customer Inquiries: Handle customer calls, emails, and live chats in a professional and courteous manner.
  2. Provide Excellent Support: Offer solutions to customer complaints and issues, ensuring a high level of customer satisfaction.
  3. Address and Resolve Issues: Collaborate with team members to resolve complex customer issues and complaints.
  4. Process Orders and Returns: Assist customers with order processing, returns, and exchanges.
  5. Maintain Accurate Records: Ensure accurate customer records and interactions are maintained in the system.

Requirements:

  • Fully conversant in English language
  • Strong communication and active listening skills
  • Demonstrate empathy and patience in dealing with customer concerns
  • Ability to work in a fast-paced, dynamic environment
  • Collaborative team player with excellent problem-solving skills

What We Offer:

  • Competitive salary up to 6 LPA
  • Both sides free cab service
  • Rotational night shift and week offs
  • 5 days working


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