TechOps Administrator

3 weeks ago

Gurgaon, Haryana, India Nielsen Full time

About Nielsen:

  • Nielsen is a leading technology company with a rich legacy and a passion for innovation.
  • We are committed to delivering world-class technical support to our clients and colleagues.

The Role:

  • As a TechOps Administrator, you will be responsible for maintaining our critical technology infrastructure, including operating systems, security tools, and applications.
  • You will also be involved in project management, application design, and integration, as well as OnPrem system support and cloud computing.

Responsibilities:

  1. Maintain essential technology infrastructure, including operating systems, security tools, applications, servers, software, and hardware.
  2. Take responsibility for projects and solutions within the larger business initiatives.
  3. Handle business-critical technology tasks and systems that provide commercial advantage in the global marketplace.
  4. Enable faster and smarter business processes and develop analytics for meaningful insights.
  5. Work with internal partners and external clients to communicate status, activities, and achievements.
  6. Perform server administration tasks, research event-log warnings and errors, and monitor resources to ensure seamless system architecture components.
  7. Monitor application health using existing management tools and respond to application, database, and infrastructure issues as they arise.
  8. Manage OnPrem and cloud-based internal infrastructure requirements, including servers, inter-account connectivity, firewalls, and security updates.
  9. Manage OnPrem and cloud-based system requirements, including performance and availability.
  10. Perform troubleshooting across application, database, and servers to identify and resolve root cause issues and provide technical support when needed.
  11. Perform routine and scheduled audits of all systems, including backups.

Qualifications:

  • Multiple years of experience in an application or technical support role.
  • Experience and interest in data analysis, with the ability to query databases using SQL.
  • Experience with programming languages, operating systems, and technologies, as well as enterprise backup and recovery procedures, systems performance-monitoring tools, and active directories.
  • Experience in project management, application design, and integration, as well as OnPrem system support and cloud computing.
  • Expertise in analyzing and resolving issues with large-scale distributed systems and enterprise applications.
  • Ability to prioritize, manage, and deliver on multiple work streams simultaneously.
  • Ability to analyze and evaluate problems, offer solutions, and determine when more help is required or when escalation is necessary.
  • Superior communication skills to interact directly with Nielsen's client users.
  • Action-oriented, flexible, resourceful, and able to operate effectively within a dynamic, fast-paced environment.
  • Time management skills and attention to detail.
  • Ability to work as part of a team and interact effectively with others.
  • Positive attitude, team player, self-starter, takes initiative, and able to work independently.

Disclaimer:

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

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