TechOps Leadership Role

5 days ago


Gurgaon, Haryana, India AHEAD Full time

We are seeking an experienced Operations Supervisor to lead our TechOps team at AHEAD.

Job Overview

The ideal candidate will have a strong background in managing technical operations and possess excellent leadership skills to drive the success of our IT operations. This role is essential for ensuring the optimal performance and reliability of our systems.

Responsibilities:
  • Supervise a team of administrators and engineers, providing guidance, coaching, and performance feedback.
  • Monitor workloads and adjust as necessary to ensure optimal resource utilization.
  • Ensure proper coverage within shifts in coordination with Team Leads.
  • Identify training needs within the team and coordinate training programs to enhance technical skills and knowledge.
  • Provide regular reports and updates to TL/Managers on team performance and operational metrics.
  • Monitor system performance and proactively address any issues or potential risks.
  • Collaborate with other departments in case of any issues.
Requirements:
  • Bachelor's degree in computer science, Information Technology, or equivalent certification.
  • Strong organizational and time management skills.
  • Excellent problem-solving and decision-making abilities.
  • ITIL Certified (a plus point).
  • A minimum of 9 years of experience in TechOps support, with at least 3-4 years in a supervisory role.

This is a salaried position with a competitive salary range of $120,000-$150,000 per annum, commensurate with experience.



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