{"title":"Key Account Reservations Specialist"}
5 days ago
Key Responsibilities:
Drive revenue growth through effective selling and up-selling of reservations, room types, and additional items.
Provide exceptional customer service to every caller, ensuring a positive experience.
Address customer inquiries, providing professional assistance to potential and existing guests.
Prepare accurate and timely reports, including Business on Books, cancellation, and creation reports, as well as VIP Arrival.
Upsell products and accommodations whenever possible, maximizing revenue opportunities.
Ensure prompt and accurate responses to all room-related queries.
Requirements:
Review audit findings, focusing on Safety/Hygiene and Taj Positive Assurance Model (TPAM) compliance.
Prepare internal audit checklists according to IHCL Safety Guidelines.
Adhere to all departmental legal compliances, maintaining a high level of professionalism.
"}-
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