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Customer Support Specialist with Nepali Language Expertise
1 month ago
Integrated Language Solutions is seeking a highly skilled Nepali Customer Support Executive to join our team.
About the Role:This is an exciting opportunity to work in a dynamic and customer-focused environment where you will be responsible for providing exceptional support to Nepali-speaking customers.
Job Summary:We are looking for a motivated and dedicated individual who possesses excellent communication skills, both written and verbal, in Nepali and English. The ideal candidate should have at least 1-2 years of experience in a customer service or support role and be comfortable using customer service tools and CRM systems.
Key Responsibilities:- Customer Interaction: Provide timely and effective support to customers through various channels, ensuring clarity, understanding, and effective communication.
- Issue Resolution: Respond to customer queries, complaints, and technical issues, providing accurate solutions and guiding customers through any challenges they may face.
- Product Knowledge: Stay updated on company products, services, and policies to offer correct and relevant information to customers.
- Record Keeping: Log customer inquiries, issues, and resolutions in the CRM system, ensuring that all information is accurately recorded and tracked.
- Follow-Up: Proactively follow up with customers after issues are resolved to ensure satisfaction and gather feedback for service improvement.
- Collaboration: Work closely with other teams, such as technical support, sales, and product development, to address customer needs and contribute to continuous improvement efforts.
- Quality Assurance: Ensure that customer interactions maintain a high level of professionalism, reflect company standards, and provide excellent service.
- Continuous Improvement: Share insights and feedback on customer needs and experiences to help improve internal processes, products, and customer support strategies.
- Fluency in Nepali: Essential; proficiency in English is also required.
- Customer Support Experience: At least 1-2 years of experience in a customer service or support role, preferably in a call center or customer-focused environment.
- Excellent Communication Skills: Strong verbal and written communication skills to effectively address and resolve customer concerns.
- Problem-Solving Ability: Ability to think critically and provide practical solutions for customer issues, even in high-pressure situations.
- Tech-Savvy: Comfortable using customer service tools, CRM systems, and other online platforms to manage customer interactions.
- Customer-Centric Mindset: A commitment to providing exceptional service and fostering positive customer relationships.
- Attention to Detail: Strong organizational skills and attention to detail when logging customer interactions and resolving issues.
- Adaptability: Ability to adapt to changing customer needs and work in a fast-paced environment.
- Experience in a customer support role within the industry.
- Familiarity with customer support software.
- Knowledge of additional languages is a plus.
The estimated salary for this position is between $40,000 - $60,000 per year, depending on location and experience.
