Customer Success Professional

6 days ago


Hyderabad, Telangana, India Staffington Consulting Pvt Ltd Full time
Senior Product Support Specialist

About the Position:

We're seeking an experienced Senior Product Support Specialist to join our team at Staffington Consulting Pvt Ltd. As a critical member of our support team, you'll provide expert technical assistance and customer service, ensuring seamless interactions with our clients.

Key Job Functions:

  • Provide top-tier customer support for our web-based enterprise solutions
  • Take ownership of customer-reported issues and drive them to resolution
  • Collaborate with customers to ensure effective business operations and outcomes
  • Follow established processes and procedures within the team
  • Participate in the ticketing system and manage client-reported issues
  • Demonstrate commitment to quality and excellence in your work
  • Contribute to product development by sharing customer insights and feedback

Required Skills and Experience:

  • Proven track record of supporting web-based enterprise applications (4-9 years)
  • Strong analytical and problem-solving skills, with a focus on customer satisfaction
  • Background in technology and prior advanced support experience
  • Superior communication skills and ability to thrive in a fast-paced environment

Benefits Package:

  • Coverage for comprehensive medical expenses for yourself and immediate family members
  • A wellness-focused work environment with regular wellness initiatives
  • Flexible vacation policy
  • Opportunities for social responsibility and community involvement

Annual Salary: $70,000 - $100,000



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