Customer Success Strategist

3 weeks ago


Hyderabad, Telangana, India Zenoti Full time
Role Overview

We are seeking a seasoned Customer Success Strategist to join our team at Zenoti, a leading cloud-based software solution for the beauty and wellness industry. In this role, you will play a pivotal part in retaining existing customers and enhancing brand loyalty within our subscription-based business model.

About Zenoti

Zenoti powers more than 30,000 salons, spas, medspas, and fitness studios in over 50 countries, including top brands like European Wax Center and Hand & Stone. Our all-in-one platform streamlines every aspect of business operations, from online appointment bookings and POS management to CRM and employee management.

Your Responsibilities
  • Build value-driven customer relationships through proactive communication and issue resolution.
  • Gather insightful product feedback and recommendations from customers to inform our product roadmap.
  • Develop and implement customer-focused processes to ensure exceptional customer success.
  • Apply domain expertise to close deals and drive revenue growth.
  • Maintain high user adoption rates for our customer success management application.
  • Implement best practices to enhance customer success and satisfaction.
Requirements

To succeed in this role, you will need:

  • A passion for customer success and a strong focus on delivering customer value.
  • At least 10 years of experience in dealing with customers, preferably in the beauty and wellness industry.
  • Excellent communication and interpersonal skills to manage customer expectations.
  • Ability to travel to customer locations on short notice, when required.
  • Experience managing large, complex accounts and building relationships at the C-level.
  • A degree in engineering or a related field, or equivalent experience.
  • PMP certification is an added advantage.
What We Offer

We provide:

  • Best-in-industry salary.
  • Comprehensive medical coverage for yourself and your immediate family.
  • Unlimited vacation time.
  • Opportunities to be part of a community and give back through social activities and community initiatives.

The estimated salary for this role is $120,000 - $150,000 per annum, depending on location and experience.



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