GSA - Front Office Representative
4 weeks ago
• Assist guests with check-in and checkout processes, ensuring a seamless and welcoming experience.
• Review arrival lists and prepare compendiums prior to guest arrival, ensuring all necessary information is up-to-date.
• Welcome guests upon arrival, register them, and issue room keys according to departmental standards and procedures.
• Ensure that members consistently receive all benefits, and repeat guests and other VIPs receive special recognition and service.
• Prepare and send welcome cards and amenities to rooms prior to guest arrival, enhancing the overall guest experience.
• Liaise closely with other relevant departments to ensure that guests' requests and needs are met.
• Update and maintain repeat guest history systems, providing valuable insights for future interactions.
• Promote InterHotel sales and in-house facilities according to departmental standards to maximize revenue.
• Report for duty on time, wearing clean and complete uniform at all times, maintaining a high standard of personal appearance and hygiene.
Qualifications:
• Degree or Diploma in Hotel Management or Hospitality.
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