Front Office Representative
3 weeks ago
Front Office Executive
Job SummaryWe are seeking a detail-oriented and organized Front Office Executive to provide exceptional customer service to our clients and guests. The ideal candidate should have experience in the hotel industry, excellent communication skills, and the ability to multitask.
Responsibilities- Greet and welcome guests, directing them to the appropriate person or department.
- Answer and forward incoming phone calls, providing basic information when needed.
- Receive and sort daily mail, deliveries, and couriers.
- Maintain the reception area clean and organized.
- Update appointment calendars and schedule meetings and appointments.
- Perform other clerical receptionist duties, such as filing, photocopying, transcribing, and faxing.
- Handle inquiries and provide accurate information to clients, customers, and visitors.
- Ensure the front desk is tidy and presentable, with all necessary stationery and materials.
- Keep updated records of office expenses and costs.
- Monitor office supplies and place orders when necessary.
- Assist in travel arrangements and bookings for staff and clients.
- Proven work experience as a Front Office Executive, Receptionist, or similar role.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Excellent communication and interpersonal skills.
- Good organizational and multitasking abilities.
- Strong customer service skills.
- Attention to detail and problem-solving skills.
- Ability to handle a high volume of phone calls and inquiries.
- Professional appearance and polite demeanor.
- Ability to work independently and as part of a team.
- Knowledge of hotel industry operations is preferred.
- Diploma or degree in Hospitality Management or any relevant field is a plus.
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