GSA - Front Office Representative

2 weeks ago


Hyderabad, Telangana, India AccorHotel Full time

Role Overview: We are seeking a skilled and friendly Front Office Representative to join our team at AccorHotel. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out experiences, and promoting our hotel's amenities and services.

Key Responsibilities:

  • Assist guests with check-in and check-out procedures, including processing payments and issuing room keys.
  • Review arrival lists and prepare compendiums prior to guest arrival, ensuring all necessary information is accurately documented.
  • Welcome guests upon arrival, register them, and issue room keys according to departmental standards and procedures.
  • Ensure that members consistently receive all benefits and repeat guests and other VIPs receive special recognition and service, preparing and sending welcome cards and amenities to rooms prior to guest arrival as needed.
  • Liaise closely with other relevant departments to ensure guests' requests and needs are met.
  • Update and maintain repeat guest history systems.
  • Promote InterHotel sales and in-house facilities according to departmental standards to maximize revenue.
  • Report for duty on time, wearing clean and complete uniform at all times.
  • Maintain a high standard of personal appearance and hygiene at all times.

Qualifications:

Degree or Diploma in Hotel Management or Hospitality.

Remote Work: No

Employment Type: Full-time



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